The Consumer Returns Experience

Learn More. Faster.

With small group discussions, strategy-building task forces, and structured networking activities, Consumer Returns provides a highly interactive and collaborative environment where you can get the answers to your burning questions in real time.

Innovate Service.

Innovation Incubator: Learn why building relationships with different channels internally and externally can help you efficiently forecast and plan for returns. Explore partnering pre-sale with OEM’s and Retailers to Reduce Returns.

You're In Great Company.

With cross-industry logistics and returns executives you’ll set best practices, benchmark, and build relationships that last far beyond the conference. All taking place in beautiful Nashville, Tennessee.

Our featured speakers include:

Amy Augustine

Manager Reverse Logistics, US Cellular

Joy Hicks

Manager of Reverse Logistics and Refurbished Sales, Home Depot

Sue Martin

Vice President, Customer Service, New Egg

Tim Quinn

Manager of Logistics, Budget and Analysis, BJ’s Wholesale Club

Walter Alcorn

VP Environmental Affairs and Industry Sustainability, Consumer Electronics Association

Bruce Nelson

VP Customer Service, Ricoh USA

Ryan Holden

Store Operations, Home Depot

Cary Decuir

CFE, Global Lead Fraud Investigator, Dell | GPC – Global Service Fraud

220 +

Attendees Expected

80 +

Companies Collaborating

50 +

Speakers Presenting


Hours of Networking


"Consumer Returns brings together partners that all have the same goal of taking back less into retail stores, the reverse supply chain and services networks. This environment allows the attendees to keep partnering on key opportunities and upcoming trends"

Nate Omann, Director, After-Sales Optimization, Best Buy

Sleek and contemporary design, mixed with warm and welcoming service, the Hutton Hotel give’s a new meaning to the term “Southern Hospitality”.
Join us there at Consumer Returns 2016!

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