Consumer Returns Management 2017

October 03 - 05, 2017

Hutton Hotel, Nashville, TN

Contact Us: 1.888.482.6012

Sponsors & Exhibitors


B-Stock Solutions


B-Stock Solutions increases recovery on the bulk liquidation of customer returns and other excess inventory by 30-80%. We do this by building and operating private, online auction marketplaces for our clients that extract the highest willingness to pay from an approved set of business buyers. We are not a liquidator - we don’t buy inventory; rather, we provide a suite of software tools and services, including demand generation, that streamline operations and create competition for our clients’ inventory, driving prices higher. We serve many of the world’s largest and most respected brands, including 4 of the top 5 US retailers.



Founded in 1995, CoreCentric Solutions, Inc., formerly CG Industries, Ltd., has become a leader in Reverse Logistics Supply Chain Service Solutions. From our main headquarters just outside Chicago, IL; CoreCentric Solutions, Inc. provides customized product and part lifecycle management and remanufacturing solutions to some of the largest US Retailers and Major Appliance Manufacturers in the world. CoreCentric Solutions is dedicated to partnering with our customers to provide the highest quality remanufactured parts and innovative Value Added sustainable service and logistics solutions available.



The world can be a challenging place, but the important work you do can’t stop just because the conditions are harsh. Dell has a family of ruggedized notebook solutions — from the most durable military-grade option to flexible, business-ready solutions — designed to resist spills and drops and to handle almost any situation.

If you have a mission-critical job in challenging conditions, Dell has the end-to-end solution for you.

Dell’s latest generation of rugged notebooks, 14 Rugged Extreme and 12 Rugged Extreme, provide both high-performance computing and enough durability to operate in the harshest environments and withstand the most extreme treatment.

• Independently tested to MIL-STD-810G standards
• Certified to IEC ingress protection ratings
• Protected from drops, vibration and extreme temperatures
• Sunlight-readable displays with optional resistive touch
• Always connected with wireless and mobile broadband options
• Available in-vehicle docking solutions
• Provides a Latitude level of manageability and security
• Image stability and lifecycle management

For more information, please visit: Questions? Please contact:



FedEx Supply Chain, formerly GENCO, a subsidiary of FedEx Corp. (NYSE: FDX), with its more than 11,000 team members, 130 operations and 35 million square feet of warehouse space, is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx networks, FedEx Supply Chain delivers solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. For more information, go to

First Amercian Metal Corporation


From just outside of Chicago, First America Metal Corp has been a leader in the non-ferrous export business for over 10 years. With 25 years of experience in the metal commodities business, the FAMC management team leads one of the top five scrap exporters in the Midwest. Specializing in electronic scrap, high-temp alloys, and non-ferrous scrap, FAMC helps individuals, businesses and other organizations create forward thinking, green solutions for recycling. Experience, certification, customer service and aggressive pricing make FAMC a great fit for almost any recycling need

Help Lightning


Help Lightning develops and delivers superior mobile communication, collaboration and cognition through merged reality and virtual interactive presence for users needing help solving problems currently across 50 countries. Our patented technology accelerates and simplifies the way knowledge is exchanged, information is learned and problems are solved. Mobile merged reality and virtual interaction allows digital merging of two real-time views blending local and remote collaborative video streams. 

Technical, healthcare, manufacturing, and service experts can show a resolution, not just describe it, even thousands of miles away. Help Lightning is changing the way industry exchanges expert knowledge and dramatically improves customer relationships and experiences. Using current mobile devices (iOS, Android), experts can now visually collaborate, assist with issues, and resolve problems as though they were working side-by-side with a colleague or customer. Use Help Lightning to give or receive interactive help anywhere, instantly. 

Learn more at

Liquidity Services


Liquidity Services (NASDAQ: LQDT) works with clients to ensure surplus is intelligently transformed from a burden into a liquid opportunity that fuels the achievement of strategic goals. Our superior service, unmatched scale, and ability to deliver results enable us to forge trusted, long-term relationships with over 8,000 clients, including Fortune 1000 and Global 500 organizations as well as government agencies. With $6 billion in completed transactions, early 3 million registered buyers, and reach into almost 200 countries and territories, we are the proven market leader in delivering smart surplus solutions. Our comprehensive returns value recovery, returns management (RTV), product refurbishment, B2B/B2C marketplace, and order fulfillment solutions for the world’s top retailers and consumer OEMs result in efficient, profitable programs that enhance and protect leading brands. With the most comprehensive suite of reverse logistics services in the industry, Liquidity Services is able to develop comprehensive, customized, reverse supply chain solutions that optimize cost, time to market, recovery, velocity and brand protection.



Optoro is a technology company that is transforming the way retailers process and sell their returned and excess inventory. Through innovative data analytics, Optoro’s software platform determines the best path for returned and excess goods, maximizing recovery value, enabling consumers to get great deals and reducing environmental waste.Founded in 2008, Optoro is based in Washington, DC and Maryland. For more information, please visit and follow us on twitter at @optoroinc.

PCS Wireless


PCS Wireless partners with manufacturers, operators, distributors, service centers, and retailers to turn inventory challenges into business opportunities. We specialize in the responsible and profitable redistribution of new and pre-owned phones, tablets, accessories, and other wireless equipment. 
Our partners get great value from our Asset Recovery, Buyback Programs, OEM Value Added Distribution, Open Market Programs, Device Services and Device Diagnostics. We have an established local presence in every major market and a global network of more than 2,500 active customers



Since 2001, PlanITROI has been the recognized leader in the reverse logistics asset value recovery industry by Gartner, Reverse Logistics Association and IAITAM.  PlanITROI helps OEM’s and retailers to uncover and recover the highest possible value from their supply chain by refurbishing and selling directly to the next user through our major retailer partnerships. 

The value of matching your returned assets from first user to second user with full transparency no one in between!

The value of matching your returned recertified assets to different customer who is seeking value, name brand, warranty and support from a retailer they can trust.

The value and peace-of-mind of buying affordable technology that is warrantied and supported with a brand they trust for the highest recovery in the marketplace.

Through our proven Closed Loop Value Recovery System™ (CLVP), PlanITROI manages, tracks, reports and remarkets your returns and excess inventory.

Our best-in-class returns management programs include:

- Managing IT, CE, IoT and Small Appliances through our re-certification & sales process

- Market Match™ – a match between the return and the right “next user” for that return

- Re-certification process - “Like New” for higher recovery sale to the next user

- Re-warranty – from 18 months to Backed4Life™ = Lifetime!

- Trade Up – promotional sale of new products using trade-in as a discount

- IT Asset Disposition (ITAD) – retirement of internal corporate IT assets`



PowerON Services, Inc. has been focused on reuse and recycling for 23 years; far before being “Green” became a household term. We are committed to both the environment and our communities by helping to reduce e-waste in our landfills across the country, conserving natural resources, and providing access to less costly technology to those who need it most. Providing quality, affordable technology helps us to get one step closer to our secondary goal of helping to diminish the far-reaching negative effects of the digital divide. We reach these goals by providing simplified, full-service managed trade-in and recycling solutions, which include online trade-in programs and corporate shared revenue programs. By trading or recycling aging, unwanted technology our corporate partners and end consumers become our valued partners in these efforts.

PRC Industries


PRC Industries is an industry leader in returned product management, return center services, remanufacturing, reprocessing, repairing, refurbishing and recycling of returned industrial and consumer products. Discarding millions of defective, damaged, and un-repairable returned products into America's overflowing landfills costs manufacturers significant dollars to transport, process and dispose of annually. PRC has developed environmentally conscious proprietary remanufacturing, reprocessing and recycling processes with some of the highest recovery rates in the industry. PRC's customers include some of the leading manufacturers,retailers and e-tailers in the USA.

Recommerce Group


Recommerce Group, Inc. is made up of five (5) wholly owned companies providing a unique combination of Reverse Logistics, Return Center, Engineering/Quality Assurance, Remanufacturing, Warranty Management, Recycling, Product Re-Sale and E-Commerce services to North American Manufacturers and Retailers.

Recommerce Group’s product categories serviced are Small Appliances, Major Appliances, Coffee Makers and Espresso Machines, Counter Top Appliances, Microwave Cooking, Air Conditioning, Home Comfort, Water Dispenser, Filtration Product, Portable Appliances, Outdoor Power Equipment, Power Tools (Gas and Electric), Compressors, Floor Care Products, Vacuums, Steamers, Carpet Extractors, Consumer Electronics, Cable Receivers and Wireless products.

Recommerce Group’s model responds to the operational, financial and environmental challenges caused by the current methods of handling, processing and disposition of Returned Products. Our “End to End” complete solutions offer the most transparent and optimized methods to receive, report, process and sell returned products in remanufactured, repaired and scratch/dent conditions.

Recommerce Group, Inc. offers the most profitable Single Source Reverse Logistic services for Manufacturers & Retailers. We have built, tested and are executing our “End to End” solutions strategically designed to enable manufacturers and retailers to recapture significant maximized profits through our robust combination of services.

Recommerce is your Single Source Solution to Maximize Value and Profits From Your Returns.



ReverseLogix is a logistics software and services provider based in Silicon Valley. ReverseLogix offers a multi-tenant Software as a Service logistics enablement platform utilized by worldwide Retailers, ASP networks, OEMs, distributors and resellers.

This industry leading technology allows customers to manage and track the location, status and logical categorization of all items as they move throughout the supply chain. Reverselogix is the system of authoring for customers logistics needs- centralizing business rules, business logic and data and then providing extensible APIs to enterprise systems for retrieving and posting data to ReverseLogix. Key features include customer portals, analytics, reporting, consumer and bulk returns, RTVs, RMAs, dynamic config, stock, inventory, discrepancy, approvals, warranty and disposition management. The extensibility of the platform allows customers to move any item, anywhere and at any time-providing a level of flexibility, automation and visibility never before seen in a logistics enablement system.

The Recon Group


The Recon Group was incorporated in 2008. Throughout the years, The Recon Group focused its efforts on the Intelligent Disposition, Smart Touch and Smart Returns aspects of the Reverse Logistics' Industry. Having added every big box consumer electronic retailer to our client roster, The Recon Group's area of expertise lies in Consumer Electronics, however, it is not limited to this category. The Recon Group has developed and executed programs for a multitude of consumer level products, including soft goods, hard goods, clothing and toys. Each and every product that is processed by The Recon Group undergoes a triage to allocate the proper resources, and deploy the corresponding Standard Operating Procedures (SOP). The Recon Group boasts a large repertoire of in house developed Standard Operating Procedures (SOP's) for each and every product processed, this maintains homogenous end product, through repeatable procedures. Simply calling what The Recon Group does "Reverse Logistics" would be a shortcoming to our abilities! The Recon Group has adopted the terminology of "Intelligent Disposition, Smart Touch and Smart Returns" as we do so much more than Refurbishing, Reconditioning and Reverse Logistics. The Recon Groups roots are deep in first hand experience, our team consists of individuals collaboratively working together, to each bring their versatile backgrounds and experiences, goals, achievements, certifications and inter-industry networking, creating The Recon Group.

USPS (United States Postal Service)


The US Postal Service is the only delivery service that reaches every address in the nation -- delivering to nearly 155 million addresses in every state, city and town in the country. The Postal Service and the mailing industry help power our nation's economy, and we're not standing still -- we never have. We have a long history of adaptation, embracing new technologies and innovating to meet the evolving needs of the people we serve. We'll keep investing in the future because we're always looking forward.