Reducing Returns, Preventing Fraud, Unleashing Profitability
In 2022, U.S. retailers had $816 billion in lost sales due to returns. For every $1 billion in sales, the average retailer incurred $165 million in merchandise returns.
Consumer Returns is the only peer-led forum for returns management leaders from top retailers, brands, and remanufacturers whose main goal is to drive revenue through improved post-purchase customer experience, reverse logistics optimization, and fraud prevention. You’ll leave the event with the insights and tools you need to future-proof your returns management strategy and gain an army of loyal customers.
2023 Speakers Included:
Bold, Brave, Innovative – Only the best at Consumer Returns.
Monis Balasundaram
Head of Analytics, Supply Chain
Amazon
Timo Raab
Global E-Commerce Director
L'Oréal
Kendra Armstrong
Director Reverse Supply Chain
Nordstrom
Rob Sondergaard
Director of Returns & Appeasements
Abercrombie & Fitch Co.
Lydia Ng
Director, Global Returns and Incident Logistics and Re-commerce
Wayfair
Nerrick Jackson
Director Supply Chain Operations
Zappos
Erin Doyle
Principal Reverse Logistics Analyst
Columbia Sportswear
Zoe Kahn
Manager of Retention & CX
Chomps
Timothy Bailey
Director Global Supply Chain
Applied Materials
Shefali McDermott
Head of Operations
Armoire
Eddie Brown
Reverse Logistics Manager
SimpleTire
Saurabh Singhal
Director - Customer Relationship Management (Operations and Reverse Logistics Strategy)
LG Electronics
Word On The Street
Endless Content
“I’m so glad I had my team attend Consumer Returns with me. There was so much content to cover, we made sure we didn’t miss a thing. We’re all looking forward to getting back to the office and sharing our action plans and takeaways.”
Janine Stonko
Manager, AMR Reverse Logistics
Fitbit
Best Of The Best
“You’re really learning from the best-of-the-best at Consumer Returns. The information, advice, new connections and strategies I’m leaving with are priceless.”
Antoinette Williams
Sr. Manager Returns Channel Management
The Home Depot
Ultimate Networking
“I like the mix of sessions at Consumer Returns…roundtables, workshops, interactive panels. There’s a great flow to the conference – and all of the interactions with my peers didn’t feel forced. I walked away from tactics, connections and had a lot of fun!”
Daniel Tortolano
Manager - Return Center / Military & Aviation Headsets
Bose
Content. Creativity. Conversations. Connections.
Consumer Returns brings together the best of the best in reverse logistics, operations, returns management, customer experience, and asset protection
Bringing Together Retailers & Remanufacturers
Consumer Returns is the number one community for returns management leaders from retailers, brands, and remanufacturers. You’ll leave the event with the insights and tools you need to future-proof your returns management strategy and gain an army of loyal customers.
Improving Every Return in Every Industry
No matter your industry, if you are managing your company’s returns, this event is where you want to be. Dive into the collective knowledge of the best of the best in the industry and leave with fresh ideas and actionable strategies.
Interactive & Energizing
This year, we’re adding even more specialized sessions and topics so that you get the most out of your experience and return to the office with more ‘aha’ moments. From Women in Reverse Logistics, to Networking Meetups, and Speaker Faculty Meet & Greets, there's something for everyone!
Collaborative Environment
“Very valuable networking events with insightful presentations. There are a ton of opportunities to learn and network at Consumer Returns."
Nick Mottet
Principal Product Manager
Amazon
Bring The Team
"We will be back next year and bring more people from our organization. The experience was very helpful!"
Mike Mccurry
Director Vendor Partnerships
Lowe's
Fresh Perspectives
“The cross-industry perspectives really got me thinking creatively about returns. Whether you’re a brand, retailer, or reseller, you’ll find what you’re looking for!”
Cris Tokuyama-Sills
Business Planner
Sony
Who Attends Consumer Returns?
Consumer Returns is for motivated leaders of supply chain and distribution, reverse logistics, returns, and loss prevention, looking to optimize their reverse supply chain. Whatever your industry, from consumer electronics to consumer packaged goods, fashion and apparel, furniture and appliance, or food and drug, consumer returns is the reverse logistics conference for you.
Proactive Return Prevention, Post-Purchase Return CX, Reverse Logistics Optimization
Here is snapshot of the topics covered at this year's event.
Operationalize Data Insights to Reduce Returns.
Convergence of CX and Returns Management.
Transforming Returns to Returning Customers.
A Circular, Sustainable, Reverse Logistics Ecosystem.
Automating Your Reverse Logistics Operations.
Global Returns and International Reverse Logistics.
Real Reviews From Real Attendees
We were created out of a tight knit community of reverse logistics innovators focused on taking their reverse logistics strategy to the next level. The success of Consumer Returns would have not been possible without the support and feedback of our community. So we’d like to say thank you to all those that have taken time to help us make Consumer Returns better.
Want to see if Consumer Returns is a right fit for you? Take a look at our customer reviews below.
