About Consumer Returns

Consumer Returns is a premier annual event for operations, logistics, returns management, asset protection and customer experience executives responsible for driving revenue through returns reduction and efficient returns management.

The event has been running since 2007 and we’ve seen exponential growth over the past couple of years. We had 350+ attendees in 2018 and are expecting 450+ delegates this October.

“Consumer Returns gives all retailers and manufacturers a central platform. Everyone gets together to explore ideas on one goal – how to reduce returns.”

Rubina Farooq, Director, Reverse Logistics, LG Electronics

This Year’s Event Will Be Focused On:

  • Efficient reverse logistics and returns management strategies
  • Reverse supply chain optimization
  • Efficient manufacturer-retailer partnerships
  • Returns prevention
  • Returns reduction
  • Returns fraud prevention, asset protection
  • Omnichannel retail and in-store returns
  • Customer-centric return policies
  • B-stock products and secondary markets disposition
  • Maximizing ROI through asset recovery
  • Responsible recycling and disposal
  • Consumer data security
  • Regulatory compliance

Want to check out the previous year program? View it here

Want to check out the previous year program? View it here