Consumer Returns Management 2018

October 22 - 24, 2018

Sheraton Grand Nashville, TN

Contact Us: 1.888.482.6012

Day Three: Wednesday, Oct 24, 2018 | Responsible Supply Chain:Exploring Data Security, Recycling & Disposition, and Regulatory Compliance

8:00 am - 9:00 am Continental Breakfast & Registration

9:00 am - 9:05 am Welcome Remarks & Benchmarking

Antonia Kay - Program Director Consumer Returns Management

Antonia Kay

Program Director
Consumer Returns Management

9:05 am - 9:15 am Chairperson’s Opening Address

9:15 am - 9:55 am Case Study: Consumer Returns And Charity Donations: Teaming Up With World Vision To Overcome Poverty And Injustice

Jack Laverty - Director, Corporate Engagement World Vision
Hear about World Vision’s mission and drive to help children, families, and their communities overcome poverty and injustice, and how partnerships with leading retailers and brands helps them achieve this goal.

Jack Laverty

Director, Corporate Engagement
World Vision

9:55 am - 10:20 am How and Why Returns Should Fit in Your Company’s Sustainability Strategy

Sustainability is one of the top trends driving the future of the retail industry, and reasonably so: retailers’ strategic efforts to manage social and environmental risks pay off in terms of financial returns and improved brand image. Join this sessions for recommendations on:

  • Breaking organizational silos to drive successful implementation of sustainability strategy across the entire value chain
  • Integrating  products and components recycling in your business mode
  • Involving your customers in your sustainability efforts and initiatives

10:20 am - 11:00 am Panel: Best Practices in Recycling: Focusing on Sustainability to Reduce Waste, Risks and Costs

Chris Cloutier - Director, Business Development & Sustainability CoreCentric
Waste is an issue for all retail operations, especially for organizations that realize that environmentally friendly business models are not just good for the environment; they solidify your relationship with customers.

Join this panel for insights and practical recommendations on reducing waste and your overall environmental footprint:

  • Ensuring that your sourcing and packaging procedures are aligned with your company’s recycling and waste reduction objectives
  • Maximize the use of recycled packaging and developing partnerships with suppliers who do the same
  • Partnering with local communities and charities to drive success of your product reuse initiatives

Chris Cloutier

Director, Business Development & Sustainability

11:00 am - 11:40 am Morning Refreshment & Networking Break

11:40 am - 12:10 pm An Update On General Data Protection Regulation

Brian Daigle - International Trade Analyst United States International Trade Commission
This session offers an overview of the European Union’s (EU) General Data Protection Regulation (GDPR), the primary law regulating how companies protect EU citizens' personal data that went into effect this Spring. 

Since GDPR applies to all organizations holding and processing EU resident’s personal data, regardless of geographic location, it permanently changes the way customer data is collected, stored, and used. 

This session is a must attend if you are interested to explore and understand the new GDPR regulation and compliance requirements, and how they may apply to you!

Brian Daigle

International Trade Analyst
United States International Trade Commission

12:10 pm - 12:50 pm Panel: Electronics Recycling: Consumer Data Privacy And Fraud Prevention

Consumer electronics generate over 3 million tons of e-waste each year. While most consumers don’t even think about the risks associated with improper device recycling, the information stored on unwanted smartphones and computers can be enormously valuable for data thieves and hackers.

In order to responsibly dispose of returned electronics, retailers’, manufacturers’ and recycling organizations’ first step must be removing any trace of the consumer data on the device. This session offers an overview of practices that can help you prevent data thieves from stealing your customers’ information, regulatory compliance strategies, and consumer educational programs focused on securing personal data on old electronics.

11:40 am - 12:40 pm Recycling & Sustainability Boardroom

**Limited seating, advance sign-up required**

To reserve your seat, contact Antonia Kay at

12:50 pm - 1:20 pm Disassembly For Parts - Potential New Profit Channels

The trend of recycling products is very much driven by the sharpened global competition for raw materials, and industry frontrunners are coming to the realization that the returned inventory disassembly for parts may increase their value recovery. Join this session to learn about the value you can gain from returned inventory and how your business can benefit from becoming green.

1:20 pm - 2:00 pm Post-It Panel: Consumer Returns Figured Out

Post your burning questions about consumer returns and reverse logistics optimization  to get our expert speakers offer advice on your biggest challenges and recommend actionable solutions that you can apply as soon as you are back to the office.

2:00 pm - 2:00 pm Grab & Go Lunch And Conslusion Of Consumer Returns 2018