Consumer Returns Management 2018

October 22 - 24, 2018

Sheraton Grand Nashville, TN

Contact Us: 1.888.482.6012

Day Three: Wednesday, Oct 24, 2018 | Responsible Supply Chain:Exploring Data Security, Recycling & Disposition, and Regulatory Compliance

8:00 am - 9:00 am Continental Breakfast & Registration

9:00 am - 9:05 am Welcome Remarks & Benchmarking

Antonia Kay - Program Director Consumer Returns Management
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Antonia Kay

Program Director
Consumer Returns Management

9:05 am - 9:15 am Chairperson’s Opening Address

Paul Baum - CEO PlanITROI
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Paul Baum

CEO
PlanITROI

9:15 am - 9:55 am Case Study: Consumer Returns And Charity Donations: Teaming Up With World Vision To Overcome Poverty And Injustice

Jack Laverty - Director, Corporate Engagement World Vision Julie Bray - Senior Manager RTV & Returns Planning QVC
Corporate Citizenship and Corporate Social Responsibility are key factors for both consumers and employees.  Learn “Best Practices” regarding donations as a Business Solution for returns, excess inventory and seized goods.  Hear from QVC and their work with World Vision’s mission to help children, families, and their communities overcome poverty and injustice.  Discover how partnerships with leading retailers and brands helps achieve this goal.
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Jack Laverty

Director, Corporate Engagement
World Vision

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Julie Bray

Senior Manager RTV & Returns Planning
QVC

Waste is an issue for all retail operations, especially for organizations that realize that environmentally friendly business models are not just good for the environment; they solidify your relationship with customers.

Join this panel for insights and practical recommendations on reducing waste and your overall environmental footprint:

  • Ensuring that your sourcing and packaging procedures are aligned with your company’s recycling and waste reduction objectives
  • Maximize the use of recycled packaging and developing partnerships with suppliers who do the same
  • Partnering with local communities and charities to drive success of your product reuse initiatives
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Paul Baum

CEO
PlanITROI

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Kirstin Neira

Excess Inventory Management
Lenovo

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Chris Cloutier

Director, Business Development & Sustainability
CoreCentric

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Joyce Cruts

Director, Supply Chain Operations – Return Management
Acer

Bob Mullaney

CEO
IT Asset Partners

Consumer electronics generate over 3 million tons of e-waste each year. While most consumers don’t even think about the risks associated with improper device recycling, the information stored on unwanted smartphones and computers can be enormously valuable for data thieves and hackers.

In order to responsibly dispose of returned electronics, retailers’, manufacturers’ and recycling organizations’ first step must be removing any trace of the consumer data on the device. This session offers an overview of practices that can help you prevent data thieves from stealing your customers’ information, regulatory compliance strategies, and consumer educational programs focused on securing personal data on old electronics.
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Thomas Lee

Procurement Manager, Enterprise Procurement - Reverse Logistics
T-Mobile

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Paul Baum

CEO
PlanITROI

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Jeong Lee

Senior Manager, Reverse Logistics
US Cellular

11:15 am - 11:55 am Morning Refreshment & Networking Break

11:55 am - 12:20 pm An Update On General Data Protection Regulation

Brian Daigle - International Trade Analyst United States International Trade Commission
This session offers an overview of the European Union’s (EU) General Data Protection Regulation (GDPR), the primary law regulating how companies protect EU citizens' personal data that went into effect this Spring. 

Since GDPR applies to all organizations holding and processing EU resident’s personal data, regardless of geographic location, it permanently changes the way customer data is collected, stored, and used. 

This session is a must attend if you are interested to explore and understand the new GDPR regulation and compliance requirements, and how they may apply to you!
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Brian Daigle

International Trade Analyst
United States International Trade Commission

11:55 am - 12:55 pm RECYCLING & SUSTAINABILITY BOARDROOM

**Limited seating, advance sign-up required**

Post your burning questions about consumer returns and reverse logistics optimization  to get our expert speakers offer advice on your biggest challenges and recommend actionable solutions that you can apply as soon as you are back to the office.
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Ryan Holden

Director, Returns & Repair Business
The Home Depot

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Nate Omann

Director, Aftersales Operations
Best Buy

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Paul Baum

CEO
PlanITROI

1:00 pm - 1:00 pm Grab & Go Lunch And Conslusion Of Consumer Returns 2018