October 22 - 24, 2018
Sheraton Grand Nashville, TN
Contact Us: 1.888.482.6012
Day Three: Wednesday, Oct 24, 2018 | Responsible Supply Chain:Exploring Data Security, Recycling & Disposition, and Regulatory Compliance
Day One: Monday, Oct 22, 2018 | Omnichannel Retail And Secondary Market Opportunities: Streamlining Reverse Supply Chain and Maximizing Profitability Day Two: Tuesday, Oct 23, 2018 | Returns Prevention: Leveraging Emerging Technologies and Data Analytics to Enhance Customer Experience and Reduce Returns Rate Day Three: Wednesday, Oct 24, 2018 | Responsible Supply Chain:Exploring Data Security, Recycling & Disposition, and Regulatory Compliance
8:00 am - 9:00 am Continental Breakfast & Registration
9:00 am - 9:05 am Welcome Remarks & BenchmarkingAntonia Kay - Program Director Consumer Returns Management
9:15 am - 9:55 am Case Study: Consumer Returns And Charity Donations: Teaming Up With World Vision To Overcome Poverty And InjusticeJack Laverty - Director, Corporate Engagement World Vision Julie Bray - Senior Manager RTV & Returns Planning QVC
Corporate Citizenship and Corporate Social Responsibility are key factors for both consumers and employees. Learn “Best Practices” regarding donations as a Business Solution for returns, excess inventory and seized goods. Hear from QVC and their work with World Vision’s mission to help children, families, and their communities overcome poverty and injustice. Discover how partnerships with leading retailers and brands helps achieve this goal.
Jack LavertyDirector, Corporate Engagement
Julie BraySenior Manager RTV & Returns Planning
9:55 am - 10:35 am Panel: Best Practices in Recycling: Focusing on Sustainability to Reduce Waste, Risks and CostsPaul Baum - CEO PlanITROI Kirstin Neira - Excess Inventory Management Lenovo Chris Cloutier - Director, Business Development & Sustainability CoreCentric Joyce Cruts - Director, Supply Chain Operations – Return Management Acer Bob Mullaney - CEO IT Asset Partners
Waste is an issue for all retail operations, especially for organizations that realize that environmentally friendly business models are not just good for the environment; they solidify your relationship with customers.
Join this panel for insights and practical recommendations on reducing waste and your overall environmental footprint:
- Ensuring that your sourcing and packaging procedures are aligned with your company’s recycling and waste reduction objectives
- Maximize the use of recycled packaging and developing partnerships with suppliers who do the same
- Partnering with local communities and charities to drive success of your product reuse initiatives
Kirstin NeiraExcess Inventory Management
Chris CloutierDirector, Business Development & Sustainability
Joyce CrutsDirector, Supply Chain Operations – Return Management
IT Asset Partners
10:35 am - 11:15 am Panel: Electronics Recycling: Consumer Data Privacy And Fraud PreventionPaul Baum - CEO PlanITROI Thomas Lee - Procurement Manager, Enterprise Procurement - Reverse Logistics T-Mobile Jeong Lee - Senior Manager, Reverse Logistics US Cellular
Consumer electronics generate over 3 million tons of e-waste each year. While most consumers don’t even think about the risks associated with improper device recycling, the information stored on unwanted smartphones and computers can be enormously valuable for data thieves and hackers.
In order to responsibly dispose of returned electronics, retailers’, manufacturers’ and recycling organizations’ first step must be removing any trace of the consumer data on the device. This session offers an overview of practices that can help you prevent data thieves from stealing your customers’ information, regulatory compliance strategies, and consumer educational programs focused on securing personal data on old electronics.
Thomas LeeProcurement Manager, Enterprise Procurement - Reverse Logistics
Jeong LeeSenior Manager, Reverse Logistics
11:15 am - 11:55 am Morning Refreshment & Networking Break
11:55 am - 12:20 pm An Update On General Data Protection RegulationBrian Daigle - International Trade Analyst United States International Trade Commission
This session offers an overview of the European Union’s (EU) General Data Protection Regulation (GDPR), the primary law regulating how companies protect EU citizens' personal data that went into effect this Spring.
Since GDPR applies to all organizations holding and processing EU resident’s personal data, regardless of geographic location, it permanently changes the way customer data is collected, stored, and used.
This session is a must attend if you are interested to explore and understand the new GDPR regulation and compliance requirements, and how they may apply to you!
Brian DaigleInternational Trade Analyst
United States International Trade Commission
11:55 am - 12:55 pm RECYCLING & SUSTAINABILITY BOARDROOM
**Limited seating, advance sign-up required**
12:20 pm - 1:00 pm Post-It Panel: Consumer Returns Figured OutPaul Baum - CEO PlanITROI Ryan Holden - Director, Returns & Repair Business The Home Depot Nate Omann - Director, Aftersales Operations Best Buy
Post your burning questions about consumer returns and reverse logistics optimization to get our expert speakers offer advice on your biggest challenges and recommend actionable solutions that you can apply as soon as you are back to the office.
Ryan HoldenDirector, Returns & Repair Business
The Home Depot
Nate OmannDirector, Aftersales Operations