Day 3: Growth Strategies, Opportunities & Tech Innovation In Reverse Logistics

Wednesday, October 23

8:00 am - 9:00 am Continental Breakfast & Registration

9:00 am - 9:05 am Welcome Remarks

Antonia Kay, Program Director at Consumer Returns

Antonia Kay

Program Director
Consumer Returns

9:05 am - 9:30 am Keynote: Machine Learning in Reverse Logistics

Artificial intelligence, Internet of Things, machine learning, digitization… These terms are widely used and discussed  across various industries, but is it about time the reverse logistics community joined the debate?  

Technology and comprehensive data analytics capabilities can revolutionize the reverse logistics business, opening endless doors to new revenue opportunities. Join Tom Maher for an overview of how returns and repair data can be leveraged  for new product development and improvement, and what you have to do today in order to upgrade your data collection processes and maximize recovery on returns.

Tom Maher, Senior Vice President, Global Service Parts at Dell Technologies

Tom Maher

Senior Vice President, Global Service Parts
Dell Technologies

As of today, there is a wide gap between retail businesses who consider reverse logistics to be a cost center and those who believe that consumer returns present untapped business opportunities.  Whichever side you are on, this panel discussion will help you get a fresh perspective on how to:

-Design your reverse, recycling and trade-in infrastructure and capabilities in a way that minimizes losses on returned products
-Leverage trade-in, recycling and incentive programs to enhance your customers’ shopping experience and promote future in-store/online purchases  
-Win the customer over and over again in the face of tight competition through positive returns experience
Julie Bray, Senior Manager, RTV & Returns Planning, Operations Planning and Optimization at QVC

Julie Bray

Senior Manager, RTV & Returns Planning, Operations Planning and Optimization

John Green, Director, Supply Chain Reverse Logistics at Verizon

John Green

Director, Supply Chain Reverse Logistics

Brian Plott, Director, Recommerce at Best Buy

Brian Plott

Director, Recommerce
Best Buy

Paul Baum, CEO & Founder at PlanITROI

Paul Baum

CEO & Founder

10:10 am - 10:30 am Panel Interactive Working Groups

Discuss underutilized product returns opportunities that your team can capitalize on in response to a question/challenge posed by the panel moderator.

10:30 am - 11:00 am Morning Refreshment & Networking Break

11:00 am - 11:30 am Keynote: Meet Amazon Renewed - The New Channel for Refurbished, Pre-Owned and Open-Box Inventory

Amazon Renewed helps customers discover and buy pre-owned, refurbished, and open-box products that have been professionally inspected and tested to work and look like new by Amazon-qualified and performance-managed suppliers. Graham Faassen, Strategic Account Manager, will present on how the Renewed program can maximize value from recovered assets and refurbished inventories.  
Graham Faassen, Strategic Account Manager - Renewed at Amazon Renewed

Graham Faassen

Strategic Account Manager - Renewed
Amazon Renewed

11:30 am - 12:00 pm Market Research Keynote: 5G Technology and Opportunities For Complex Value Chains

-Increasing value for the customer
-Potential shift in demand and implications for the reverse logistics market
-Security concerns and data protection
-The potential of preventing returns by leveraging 5G technology

Brian Daigle, International Trade Analyst at U.S. International Trade Commission

Brian Daigle

International Trade Analyst
U.S. International Trade Commission

12:00 pm - 12:00 pm Grab & Go Lunch