Day 3: Growth Strategies, Opportunities & Tech Innovation In Reverse Logistics
Wednesday, October 23
8:00 am - 9:00 am Continental Breakfast & Registration
9:05 am - 9:30 am Keynote: Machine Learning in Reverse Logistics
Artificial intelligence, Internet of Things, machine learning, digitization… These terms are widely used and discussed across various industries, but is it about time the reverse logistics community joined the debate?
Technology and comprehensive data analytics capabilities can revolutionize the reverse logistics business, opening endless doors to new revenue opportunities. Join Tom Maher for an overview of how returns and repair data can be leveraged for new product development and improvement, and what you have to do today in order to upgrade your data collection processes and maximize recovery on returns.
Tom MaherSenior Vice President, Global Service Parts
9:30 am - 10:10 am Panel Interactive: Unexpected Benefits of Product Returns and Trade-In Programs
As of today, there is a wide gap between retail businesses who consider reverse logistics to be a cost center and those who believe that consumer returns present untapped business opportunities. Whichever side you are on, this panel discussion will help you get a fresh perspective on how to:
-Design your reverse, recycling and trade-in infrastructure and capabilities in a way that minimizes losses on returned products
-Leverage trade-in, recycling and incentive programs to enhance your customers’ shopping experience and promote future in-store/online purchases
-Win the customer over and over again in the face of tight competition through positive returns experience
Julie BraySenior Manager, RTV & Returns Planning, Operations Planning and Optimization
John GreenDirector, Supply Chain Reverse Logistics
Brian PlottDirector, Recommerce
Paul BaumCEO & Founder
10:10 am - 10:30 am Panel Interactive Working Groups
Discuss underutilized product returns opportunities that your team can capitalize on in response to a question/challenge posed by the panel moderator.
10:30 am - 11:00 am Morning Refreshment & Networking Break
11:00 am - 11:30 am Keynote: Meet Amazon Renewed - The New Channel for Refurbished, Pre-Owned and Open-Box Inventory
Amazon Renewed helps customers discover and buy pre-owned, refurbished, and open-box products that have been professionally inspected and tested to work and look like new by Amazon-qualified and performance-managed suppliers. Graham Faassen, Strategic Account Manager, will present on how the Renewed program can maximize value from recovered assets and refurbished inventories.
Graham FaassenStrategic Account Manager - Renewed
11:30 am - 12:00 pm Market Research Keynote: 5G Technology and Opportunities For Complex Value Chains
-Increasing value for the customer
-Potential shift in demand and implications for the reverse logistics market
-Security concerns and data protection
-The potential of preventing returns by leveraging 5G technology
Brian DaigleInternational Trade Analyst
U.S. International Trade Commission