Consumer Returns Management 2018

October 22 - 24, 2018

Sheraton Grand Nashville, TN

Contact Us: 1.888.482.6012

Consumer Returns Blog

At Consumer Returns we love giving away plenty of free content, so you can always keep up with the latest developments in the industry. Below we have a few of our most popular articles and case studies.

How Best Buy is Solving the Equation of No Fault Found Retail Returns

Fault-free or no fault found (NFF) returns pose a massive headache for the retail industry, but Best Buy and Appriss Retail have come up with an elegant, if controversial, solution for these pains.

How Lenovo Is Using Reverse Logistics To Help The Environment

Climate change and green solutions are at the forefront of the strategies of many businesses who take their environmental responsibilities seriously, and Lenovo is using its own reverse logistics supply chain to do its part for the planet.

How Walmart is Making Omnichannel Returns a Competitive Advantage

Marrying the power of the hugely popular Walmart App with its brick-and-mortar locations, the world's largest retailer by revenue rolled out Mobile Express Returns in November last year.

How Optoro's Platform Helps Groupon Manage Returns

With so many returned products ending up in landfills as waste, ecommerce marketplace Groupon formed a partnership with reverse logistics tech firm Optoro to boost its sustainability and keep returned and excess inventory out of the trash.

How Returns Analytics Can Drive Good Customer Experiences

As they continue to grapple with omnichannel purchases, retailers are applying analytics and identifying trends to learn how their product sales are performing across channels. Now they're looking to improve returns data and use it to drive better customer experiences.