October 21 - 23, 2019
Hyatt Regency Austin, TX
Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce
The rise of online shopping has seen a commensurate increased level of returns. As much as 30% of online purchases are returned, and 40% of consumers admit "bracketing": buying multiple versions of an item with the intent to return what doesn't work. Consumers increasingly want concierge-level service across the board, with multiple options to return by mail or in-store in equal measure. The cost to retailers to keep up can be debilitating. But, this is also an area of opportunity that can build trust, inspire loyalty, and increase CLTV, making it a strategic imperative to get right. We'll discuss:
-How to recover value from online returns.
-How to leverage data from returns to fix issues in supply chain and minimize potential returns.
-Innovative ways to increase your footprint and save costs without investing in additional real estate.