Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Brad Zinser, Senior Product Manager at Nordstrom
Nordstrom Logo

Brad Zinser


Senior Product Manager
Nordstrom

Check out the incredible speaker line-up to see who will be joining Brad.

Download The Latest Agenda

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation


10:20 AM Panel Interactive: Combating Return Fraud and Counterfeit Scams

The National Retail Federation 2018 Organized Retail Crime Survey exposed staggering numbers – for every $100 in returns, an estimated value of $5 (or 5%) is lost to return fraud. To put it in perspective, the U.S. retail industry loses over $18 billion to annual merchandise return fraud, with shoplifting, employee return fraud and fraudulent/stolen returns being the top three categories of retail abuse. Our expert panelists offer their take on offsetting the return fraud repercussions and discuss fraud prevention methodologies that have been proven to work:

-Best practices in protecting your brand and reputation from fraud returns and counterfeiting
-Top tactics in assessing returned inventory for potential fraud
-Leveraging technology to prevent retail return fraud and warranty abuse

11:00 AM Panel Interactive Working Groups: Combating Return Fraud and Counterfeit Scams

Networking opportunity: Discuss your pressing return fraud prevention challenges and possible solutions in a small group setting  in response to a question/challenge posed by the panel moderator.