October 21 - 23, 2019
Hyatt Regency Austin, TX
Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation
The National Retail Federation 2018 Organized Retail Crime Survey exposed staggering numbers – for every $100 in returns, an estimated value of $5 (or 5%) is lost to return fraud. To put it in perspective, the U.S. retail industry loses over $18 billion to annual merchandise return fraud, with shoplifting, employee return fraud and fraudulent/stolen returns being the top three categories of retail abuse. Our expert panelists offer their take on offsetting the return fraud repercussions and discuss fraud prevention methodologies that have been proven to work:
-Best practices in protecting your brand and reputation from fraud returns and counterfeiting
-Top tactics in assessing returned inventory for potential fraud
-Leveraging technology to prevent retail return fraud and warranty abuse
Networking opportunity: Discuss your pressing return fraud prevention challenges and possible solutions in a small group setting in response to a question/challenge posed by the panel moderator.