Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Julie Brown, Senior Manager Returns Management at Philips Electronics North America Corporation
Philips Electronics North America Corporation Logo

Julie Brown

Senior Manager Returns Management
Philips Electronics North America Corporation

Check out the incredible speaker line-up to see who will be joining Julie.

Download The Latest Agenda

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce

11:40 AM Panel: Delivering An Out-Of-Box Experience That Goes Beyond The Product

Customer is King – this age-old mantra is at the heart of most business strategies and decisions. Forward-looking retailers and manufacturers heavily invest in the creation of improved out-of-box experiences for their consumers, as they understand that the combination of provided information, product tutorials and comprehensive instructions is the driving force behind educated purchasing decisions, customer satisfaction, and returns prevention. This panel discussion delves into:

•The power of try-before-you-buy programs and post-sale customer education
•Leveraging social media and content/email marketing to educate your consumer
•Linking your customer unboxing experience to the overall brand experience
•Importance of improving the ease of interaction between your company and the customer