Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Ray Richardson, Sr. Project Manager - Customer Care at Arlo
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Ray Richardson

Sr. Project Manager - Customer Care

Check out the incredible speaker line-up to see who will be joining Ray.

Download The Latest Agenda

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation

4:00 PM Interactive Roundtable Discussions

Networking opportunity: Join 10-15 like-minded reverse logistics professionals for a moderated discussion on two topics of your choice (two rounds of 30-minute discussions in total)

1.Reducing Returns By Improved Customer Service
•Ray Richardson, Sr. Project Manager - Customer Care, Arlo

2.Retail Shrinkage Prevention
•Michael McKinney, Senior Divisional Asset Protection Leader, Rite Aid Corporation

3.Overcoming Supply Chain Loss Challenges
4.Leveraging Social Media To Protect Your Brand 
5.Big Data in Reverse Logistics 
6.Customer Perspective: Making It Easy To Do Business With Your Company
7.A Fresh Look at Refurb and Used Electronics Grading
8.The Impact Of Recovered Inventory On New Product Sales
9.Packaging And Shipping Efficiencies
10.Social Media Influencers: Friend or Foe?