Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Vinay Wunnava, Supply Chain/Reverse Logistics Management at L'Oréal
L'Oréal Logo

Vinay Wunnava


Supply Chain/Reverse Logistics Management
L'Oréal

Check out the incredible speaker line-up to see who will be joining Vinay.

Download The Latest Agenda

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation


8:40 AM Panel: Control Over Secondary Market Distribution – Avoiding the Risks of Improper Merchandise Disposal

Whether your organization is large or small, achieving the goal of improved end-to-end returns processes and value recapturing is likely to be among your top priorities. But can you ensure that your returned inventory doesn’t end up on grey and black markets and damage your brand and relationship with the consumer? Our expert panelists will discuss best practices in:

-Turning returns into a revenue opportunity while minimizing brand damage risks associated with B-stock merchandise
-Identifying optimal, cost-effective and reliable channels for the returned inventory disposition 
-Processing returns quickly, intuitively and with minimal losses
-Effectively tracking returned merchandise as it moves throughout the reverse logistics lifecycle