Consumer Returns Management 2018

October 22-October 24, 2018

Sheraton Grand Nashville, TN

Contact Us: 1.888.482.6012


What Your Returns Management Peers Say About Consumer Returns

Very valuable

“Very valuable networking events with insightful presentations. The event was very well organized with a lot of opportunities to learn and network.”

Nick Mottet, Principal Product Manager, Amazon

Productive and Informative

“This year’s conference was a terrific forum with a diverse group of participants. It was a fantastic opportunity to discuss opportunities and issues stemming from the increasing complexity of today’s retail landscape. Looking forward to next year!”

Peter Birt, Service Vendor Relations Manager, Best Buy Canada

Will be back next year

“Thanks for a great conference. I appreciate the information shared and opportunity to network with my peers at other retailers. We will be back next year and bring more people from our organization. The experience was very helpful!”

Mike McCurry, Director Vendor Partnerships, Lowe’s

Great show

“Good to hear from like-minded folks in the industry and see some new solutions out there.”

Parthiv Patel, Senior Manager – Device Quality, Verizon Wireless


“The Consumer Returns event proved to be insightful as it relates to new and innovative ways the retail industry is approaching the full supply chain circle of returns and the new solutions needed for challenging e-commerce returns and their impacts to the normal store return flow."

John Komaromy, Director of Reverse Logistics, Sears Holdings Corporation

Brings Together Partners with the Same Goal

“The Consumer Returns Show brings together partners that all have the same goal of taking back less into retail stores, the reverse supply chain, and services networks. The insights shared, conversations and networking with groups that have the similar interests foster learnings that can be taken back into their respective organizations.”

Nate Omann, Director After-Sales Optimization, Best Buy


“The conference was exceptional. Great networking experience, excellent presentations as well as roundtable sessions.”

Mike Prochaska, Vice President of Supply Chain, Gopher Sport

Great conference!

“This conference exceeded my expectations. It was well run and excellently organized. I loved that I could plan my schedule, communicate with other attendees, and save contact info through the conference app. I plan to attend next year’s!”

Alan Pritchard, Instructor, University of Maryland

Learned a HUGE Amount

“Consumer Returns 2017 really covered the breadths of managerial challenges pertaining to handling and managing returns. As an academic, I was not aware of this full breadth of issues related to returns. This conference has not been very helpful to gain new insights regarding what needs to be done.”

Gregory Heim, Associate Professor Mays Business School, Texas A&M University

What Our Sponsors Say About Consumer Returns

I ran out of business cards!

“My goals for attending this conference were to learn more about the issues involved in consumer returns AND to make a lot of new industry contacts. I left with pages of notes and ideas about the processes. I also left with no business cards of my own. The hotel front desk had to Xerox and cut paper cards for me to get through! Now THAT’s a sign of a good conference!”

Jim Alvey, Corporate Development Director, Good360

Very good

“Probably the best conference for our business.”

Samuel Pires, President and Chief Executive Officer, Buylotz Wholesale Liquidations

Overall Very Productive

“Overall, we found the show to be very productive. Having a preliminary list of attendees to reach out to for introductions, having a Meet & Greet at the show, and the breaks and lunch in the exhibit hall really helped to make valuable connections. We will certainly be back next year!”

Mike Wisecup, SVP, Product Management, Pulse Supply Chain Solutions

Great Contacts

“Great organized show and great contacts. Well worth the visit!”

Kevin Johnson, Director of Marketing, Help Lightning

Great learning event for this first timer

“Went to the event to learn and learn I did. Lots of positive sharing of ideas and experiences.”

Time Bridge, Business Development, Newmine

A Success

“As a first time attendee at this conference it was a success from a business perspective for RLG Group. We had several meetings arranged prior to travelling to the conference which yielded business opportunities for us and we were able to listen to industry leaders to understand their views/pain points, etc. which was very informative. We were able to engage/interact with other business leaders that we had not met before which opened up doors for future engagements.”

Kate Casey, Global Key Account Manager, Reverse Logistics Group

Professional and Intimate

“What I liked most about the Consumer Returns conference was the accessibility to the exact industry people that I need to reach. Reverse Logistics and Consumer Returns are such specific business areas, as compared to the larger Supply Chain or Sustainability conferences. It really helps to know that all attendees are focused on the same general area and goals. Consumer Returns made it easy to meet with and speak to everyone on my “must-meet” list. The exhibitor breaks, round tables, and networking events were great for that.”

Jim Alvey, Corporate Development Director, Good360

Fantastic Show!

“I had a great time. Made many new connections. Looking forward to exhibiting next year.”

Nicholas Isasi, EVP, DM Transportation


“This conference was filled with amazing talent, talks, and ideas. Thank you to all that participated and an even bigger thank you to the people who put this show together. See you next year!”

Joseph Valentine, Director of Business Development, PRC Remanufacturing

Solid Contacts

“Our meeting schedules were full and we made several solid contacts to grow our business.”

Robert Pignataro, Executive Vice President of Sales, FreeFlow