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Discover how successful reverse logistics leaders leverage automation, improve physical practices, and optimize cost management for their large and bulky returns.  This report presents a comprehensive examination of the logistical challenges retailers face in managing the sales, returns, and resales of oversized items including large furniture and consumer appliances. The report concludes with key suggestions for retailers, encouraging investment in automation, digitalization, improved physical handling of goods, cost-centric delivery and logistics solutions, and enhancing the buying experience.

Online returns management represents a growing pain point for e-commerce companies. Streamlined returns offer an opportunity for merchants to deliver outstanding customer service. But costs are rising, especially when the process isn't optimized. In partnership with WBR Insights and commissioned by PayPal, Happy Returns conducted a consumer survey in late 2022 to identify online returns behavior and preference. In this new report, we examine the views and experiences of merchants.

Discover how leading eCommerce brands are tackling these challenges and driving real solutions as part of their industry leadership roles. With a winning combination of these strategies, brands can ensure they meet sustainability and other emerging challenges, even as they provide their customers with the best possible experiences.

Retailers are collecting large amounts of data from consumer returns, but how are they leveraging it to improve their business? As they continue to grapple with omnichannel purchases, retailers are applying analytics and identifying trends to learn how their products are performing across channels. In this report, discover how returns data strategies help retailers improve customer engagement and long-term business value.

The holidays are the busiest season of the year for many retailers but returns should still be top of mind even after the tinsel has been packed away. We surveyed over 600 US consumers about their experiences and preferences on return policies and processes to gauge shopper’s attitudes towards returns. Our findings on holiday season returns, the prevalence of flexible (or inflexible) return policies, and their influence on customer loyalty will help retailers understand the impact of this often overlooked element of the retail experience.

By optimizing the supply chain, return management professionals endeavor to save millions for their companies by streamlining the process for them selves and simplifying the same for consumers. This report answers the question we should be asking, How Can We Manage the Full Product Lifecycle? It examines the following key challenges in this industry:Managing Omni-Channel ReturnsImproving the Out-of-Box Customer Experience to Reduce ReturnsTracking the Full Product Lifecycle Click on the image to download the report now!

Are you maximizing the opportunity to turn returns into greater profit and customer satisfaction? WBR Digital partnered with Newgistics to conduct a survey of 100 leaders in online retail to find out how well they’re managing returns. The results might surprise you.