Consumer Returns Management 2017

October 03-October 05, 2017

Hutton Hotel, Nashville, TN

Contact Us: 1.888.482.6012

Speaker

Jeff Girard
Jeff Girard
SVP, Distribution and Logistics
DSW
John Hauley
John Hauley
Director, Reverse Logistics
Overstock
John Hauley, Director of Reverse Logistics, began his career at Overstock.com in 2009 as a Sr. Financial Analyst. He then led Overstock’s internal Supply Chain Solutions group, and then appointed as Chief of Staff for the Logistics and Global teams. He has led the Reverse Logistics team for just over a year, owning the P&L for returns and directing the Product Quality Assurance and Claims teams. Prior to joining Overstock, John worked in Feasibility and Business Planning for Marriott’s real estate ownership brands. John received an MBA from Michigan State University and undergraduate degree from Brigham Young University.
Kent Perry
Kent Perry
Product Management Consultant
Macy's
Kent Perry is a customer management consultant that works with top ecommerce players to solve critical pain points in the omnichannel retail experience. After spending nearly two decades working in strategy and product management for global brands and startups, Kent knows what truly drives customer loyalty and omnichannel conversion – and it’s not offering free returns. It’s how well you understand the customer journey and how much you reduce friction in an omnichannel world. Kent has consulted for top retail and ecommerce brands including Macy’s, Bloomingdale’s, and Amazon. In addition to his extensive strategy and product management consulting, Kent has launched several new product categories for leading consumer electronics firms. Kent holds a BS in engineering from North Carolina State University and an MBA in marketing from the University of Tennessee.
Chuck Johnston
Chuck Johnston
Director, Repair and Returns
The Home Depot
Nate Omann
Nate Omann
Director, Returns and Damages
Best Buy
Rick Julien
Rick Julien
Director, NA Strategy and PMO
Lenovo
Scott Nelson
Scott Nelson
Director, Salvage and Regulatory
Target
Karla Kilian
Karla Kilian
Director, Property Management – Unsaleables Reduction and Disposition Strategies
Target
Karla has been with Target 24 years, holding various positions within Real Estate, Resource Recovery and Property Management. In her current role, she is responsible for leading the Unsaleables Reduction and Disposition Strategies team. This team focuses on improving profitability and supporting sustainability by reducing the volume of damaged, defective and expired product marked out of stock and optimizing disposition of unsaleables at end of life. Karla is a graduate of Gustavus Adolphus College with a Bachelor of Arts degree in Political Science.
Alex Poole
Alex Poole
VP, Global Distribution and Logistics
Crocs
Harrison Urash
Harrison Urash
Senior Manager, US Returns
Avon
Harrison Urash is responsible for New Avon’s US Returns and US Outbound Transportation. In this role, he is responsible for the Reverse Logistics and Outbound strategy – enhancing the Representative experience and driving operational excellence. He has been with New Avon for seven and a half years, with experience in fulfillment, system implementations and network design.
Larry Ellis
Larry Ellis
Director, Warehouse and Delivery Services
BuildDirect
Larry Ellis is the Director of Warehouse and Delivery Services at BuildDirect, a technology company that is transforming the home improvement industry. In his current role, Larry is responsible for leading the disruption of heavyweight home delivery by transforming the slow, unreliable industry standard into an agile, responsive end-to-end solution. Larry joined BuildDirect in 2013 for the undeniable opportunity to break the standard, transform an industry, and build a great story with BuildDirect. Prior to joining BuildDirect, he spent 10 years working in the LTL industry in roles including expedited freight, pricing and warehousing. He holds and bachelor’s degree in Marketing and Management from Arkansas Tech University.
René del Río
René del Río
Manager, AMS Returns Planning and Strategy
HP
Chuck Zegrati
Chuck Zegrati
Director, Quality Assurance
True Value
Over 30 years of Engineering, Manufacturing, and Quality Assurance experience in manufacturing as well as retail environment. 
  • Director of Quality: True Value Company, Chicago Illinois 
  • Director of Quality:  Harbor Freight Tools, Camarillo, California
  • Vice President, Engineering and Quality:  Professional Tool Manufacturing, Ashland Oregon
  • Vice president of Engineering and Operations: Corken Company, Oklahoma City, Oklahoma
  • Director of Engineering: The Stanley Works, Mechanics Tools Product Group; Dallas, TX
  • Engineering Manager: Air Tools, INGERSOLL-RAND, Athens Pennsylvania
Tim Quinn
Tim Quinn
Manager, Logistics Budget and Analysis
BJ's Wholesale Club
Tim Quinn has been with BJ’s for 15 years and is currently a manager in the Logistics/Supply Chain Division. Tim is responsible for reverse logistics functions including return to vendor programs and inventory liquidation for certain product categories. In addition, Tim’s team manages all carrier freight claims as well as Financial control functions for all company distribution centers. His team is also responsible for financial and contract analysis for all non-Transportation third party logistics providers.
Paul Thompson
Paul Thompson
Director, Inbound Logistics
Meijer
Drew Simon
Drew Simon
Manager, Omnichannel Strategy
Toys R Us
Drew will be celebrating a 6-year anniversary with Toys R Us during the conference. He originally started as a financial analyst after graduating from Fordham University’s MBA program. Now working in the Omni Channel Supply Chain group, Drew’s team is responsible for overall network strategy and improving the customer experience. Our team tracks KPIs and customer feedback and develops new processes and strategies to deliver a first class experience. Drew’s team has also recently taken on the responsibility of the dot com returns process. The team has set out to develop the best returns process for the customer and provide insightful reporting for the company. This is Drew’s second trip to the Consumer Returns conference.
Ryan Tomsich
Ryan Tomsich
Project Manager, Business Development and Compliance
Northern Tool + Equipment
Ryan Tomsich is the Business Development and Compliance Project Manager for Northern Tool and Equipment. Ryan has over 10 years of experience managing Reverse Logistics, Returns Management, Vendor compliance, and Risk Management. He has developed strategic programs to help reduce returns and build positive customer satisfaction.
Larry Yarchever
Larry Yarchever
Senior Buyer
ShoeMetro
Anthony Montagano
Anthony Montagano
Manager, eCommerce and Reverse Logistics
ULTA
Tom Gratiano
Tom Gratiano
Senior Manager, Manufacturing Operations and Program Management
Bose
Tom has been with Bose for 22 years and has been in roles within Manufacturing Operations, Development Engineering, Program Management, Repair, and Remanufacturing.  Currently Tom is in a senior leadership role that takes full advantage of his leadership, technical, and operations capabilities.  
Tom leads the Manufacturing and Global Supply Chain Program Management team and manufacturing operations in Framingham Massachusetts and in Danville Illinois.  Tom is also the Manager of Global Reverse Logistics (Remanufacturing, Repair, and Third Party Repair) strategy development and deployment, the Global Reman & Repair Center of Excellence (GRRCE) team, and Technical Services Team.
Prior to joining Bose, Tom held Manufacturing Engineering roles with Raytheon Equipment Division Manufacturing (six years) and North American Philips Lighting (one year). 
Joseph Desimini
Joseph Desimini
Manager, Returns Management – Service Division
Samsung Canada
Susan Waynelovich
Susan Waynelovich
Senior Manager, Warranty Management
Sony Electronics
Steve Freemerman
Steve Freemerman
Senior Manager, Global Reverse Logistics
GoPro
Joyce Cruts
Joyce Cruts
Director, Supply Chain Operations – Return Management
Acer
Amy Augustine
Amy Augustine
Senior Manager, Reverse Logistics
US Cellular
Ms. Augustine has held the role of Senior Manager of Reverse Logistics for U.S. Cellular® since September of 2013. In this role, she leads the team that is responsible for the strategy and execution of the reverse supply chain including repair of handsets and tablets and re-commerce of handsets and accessories. Ms. Augustine has held various roles within Supply Chain and has been with U.S. Cellular for 8 years. Prior to her work at U.S. Cellular®, Ms. Augustine spent 10 years in the consulting industry working for KPMG, BearingPoint and The Revere Group. Her focus has been on process improvement, project management, software implementations and business analysis. Ms. Augustine has worked in supply chain for both the public and private sectors. Ms. Augustine holds a Bachelors of Applied Science from Miami University in Engineering Management with a Specialty in Manufacturing Engineering. She also holds an M.B.A. from Loyola University Chicago in Operations Management and International Business. Ms. Augustine received her CSCP certification in December of 2014 from APICS.
Dayna Bender
Dayna Bender
Manager, Reverse Logistics Planning
US Cellular
Dayna Bender has held the role of Manager of Reverse Logistics Planning for US Cellular® since January 2015. In this role, she leads the team that plans the disposition of all returned devices and tablets, and launched the Integrated Business Planning process for the Reverse supply chain. Prior to her work at US Cellular®, Ms. Bender worked for twelve years at Levi Strauss & Company in various supply chain roles, as well as Cap Gemini Ernst & Young. She has also worked internationally, managing new product development in Hong Kong for a US watch company. Ms. Bender holds a Bachelor of Arts in Political Science and a Master of Arts in International Policy Studies from Stanford University. She holds an MBA in Finance from the Wharton School at the University of Pennsylvania.
Kathy Murphy
Kathy Murphy
Director, Special Markets
Vista Outdoor
Michael Fahey
Michael Fahey
VP, Operations
Haier
Suk Lee
Suk Lee
Director, Quality
Charming Charlie
Ryan Holden
Ryan Holden
Senior Manager, Centralized Returns
The Home Depot
Ryan has worked for The Home Depot for 14 years in multiple capacities across the organization as an in-store associate to investor relations. He is currently Sr. Manager of Centralized Returns for the Home Depot overseeing the secondary markets business, warranty revenue, and vendor RTV contracts.
Jonathan Crabb
Jonathan Crabb
Product Owner, HomeDepot.com Return Capabilities
The Home Depot
Jonathan is currently Senior Manager of Post-Purchase Experience for Home Depot's eCommerce business. He manages the capabilities and future road map for dotcom orders whether in store, through call center or on the web. Jonathan has been with Home Depot for 15 years, and has held roles in IT store systems, IT supply chain, and dotcom order management.
Michelle Raymond
Michelle Raymond
Senior Business Analyst, Salvage and Sustainability
The Home Depot
Michelle has been at the Home Depot over 23 years and has held various positions since joining. She started in the stores, in the Tampa market, holding various operational positions increasing in responsibility. Michelle moved to Atlanta in 2005 and worked in the stores until 2007 when she transitioned to the Home Depot Innovation Center as a Project Manager. While working at the Innovation Center, she received her Project Management Professional Certification (P.M.P) in 2008. In 2010, she started working in Merchandising as a Merchant Assistant in select Electrical classes. In 2014, Michelle transitioned to Store Operations where she has been engaged with the RTV Vendor Liaison Team and currently working on the Salvage and Sustainability team as the Sr. Business Analyst.
Dawn Gardner
Dawn Gardner
Director, Transportation and Trade Compliance
Starkey Hearing Technologies
I have worked at Starkey for 34 years in various functions of Supply Chain such as Inventory Management, Warehousing and Distribution. In my current role I have responsibility for managing transportation contracts and Trade Compliance for all of our facilities worldwide as well as Returns Management. I have a certificate in Supply Chain and Logistics from The Georgia Institute of Technology and belong to various Trade Organizations in the Twin Cities, MN.
Robert Echols
Robert Echols
CEO
Bargain Hunt
Robert Echols, CEO and Founder of Bargain Hunt, has been in the Secondary Markets and Reverse Logistics industry for over 20 years. He founded Bargain Hunt in June of 2000 as a wholesale company and quickly moved into the B2C online space. In 2004, he open his first extreme value retail store to compliment the company’s online and wholesale sales. In 2014, he rebranded the store chain to Bargain Hunt from Essex Retail Outlets. Today, there are 70+ Bargain Hunt Stores located in 10 states mainly throughout the southeast. The Bargain Hunt Stores act as a major drain for many manufacturers and retailers excess and problem inventory across the United States.
Ray Mohsen
Ray Mohsen
CEO
Skylink Wireless
Visionary entrepreneur who led Skylink Wireless since 2001 and has worked through the implementation of the framework to the business from retail, wholesale and distributions to reverse logistics and recycling operation.
Jimmy Vosika
Jimmy Vosika
CEO
ShopJimmy.Com
Jimmy Vosika is the founder and CEO of ShopJimmy.com and MN Home Outlet, both headquartered in Burnsville, MN. ShopJimmy is an online TV parts distributor that primarily harvests inventory from TVs damaged during shipping. MN Home Outlet is an omni-channel retailer that specializes in selling a wide variety of returned and excess inventory from major retailers.
Jerry Rust
Jerry Rust
Head, Operations
Quanta Computer
Jerry Rust has 21 years’ experience in manufacturing, service, and reverse logistics and currently serves as Head of Operations for Quanta Computer Inc. managing US operations. His prior roles have been: operations management, supply chain development, service and reverse logistics, and quality. Jerry has a wide array of business and industry background including: Information Technology, Consumer Electronics, and Consumer Products. Jerry’s customer experience has been with the top tier global IT companies and the largest US retailers. His education includes a MBA in Strategic Management, a Masters in Organizational Communications with focus on Change Management, and an undergraduate degree in Business Management.
Marco Mai
Marco Mai
Senior Director, Reverse Logistics
Vivint Smart Home
Marco Mai is the Sr. Director of Reverse Logistics at Vivint Smart Home, the largest smart home services provider in North America. Before Vivint, Marco worked for Endless Mobile and Huawei. For more than a decade, Marco had built and managed Customer Service and Reverse Logistics in more than ten countries including United States, Malaysia, Philippines, Mexico, Australia, etc.
Ryan Rhoten
Ryan Rhoten
Business Leader, Retail Returns
Allegion
Tony Sciarrotta
Tony Sciarrotta
Executive Director
The Reverse Logistics Association
Tony has over 30 years of sales, marketing, and reverse logistics experience in the consumer electronics industry with manufacturers such as Philips and Sony. In 1998, Tony pioneered a Returns Management Department at Philips and focused on activities to drive down returns and associated costs. Tony worked with both external customers and internal business groups to devise and implement various returns and customer satisfaction initiatives that are still recognized as best-in-class industry practices.
Dr. Guangzhi Shang
Dr. Guangzhi Shang
Assistant Professor, Business Analytics
Florida State University – College of Business
Dr. Michael Galbreth
Dr. Michael Galbreth
Professor of Management Science and Moore Research Fellow Faculty Director, Center for Applied Business Analytics
University of South Carolina, Moore School of Business
Michael R. Galbreth is a Professor of Management Science and a Moore Research Fellow at the Moore School of Business, University of South Carolina. He received his Ph.D in Operations Management from Vanderbilt University in 2006.  Prior to his graduate studies, Dr. Galbreth worked for several years at Accenture and was a manager at KPMG Consulting. He has taught in the undergraduate, MBA, and Ph.D. programs at the Moore School on topics including operations management, information systems, quantitative methods, and sustainable operations. He has also taught MBA courses at Vanderbilt University, Vienna University of Economics and Business (Austria), Tecnológico de Monterrey (Mexico), and Chonnam National University (South Korea). At the Moore School, Dr. Galbreth is a seven-time winner of the MBA outstanding professor award as well as the recipient of the Alfred G. Smith Award for Teaching Excellence.
Dr. Galbreth’s research activities are currently focused on retail operations, consumer returns, sustainable operations, and the interface between marketing and operations.  He is Fulbright Scholar and served as the Fulbright Enders Visiting Research Chair at McGill University in Montreal in 2010.  Dr. Galbreth has published over 20 peer-reviewed research articles in leading academic journals including Management Science, Marketing Science, MIS Quarterly, Production and Operations Management, and others. He serves as an Associate Editor for Decision Sciences and Journal of Operations Management.  Dr. Galbreth has consulted with a variety of companies, with a focus on building analytical decision models and developing analytics training materials and programs.
Gaurav Saran
Gaurav Saran
Founder and CEO
ReverseLogix
Chris Blevins
Chris Blevins
CTO
ReverseLogix
Paul Baum
Paul Baum
CEO
PlanITROI
Paul Baum, CEO and Founder of PlanITROI, Inc. is an entrepreneur to the core.  Paul has a 25 year proven track record of creating “sustainable green value” in the Reverse Logistics Industry, specializing in Value Recovery.  Paul has spent his entire professional career perfecting the industry leading asset value recovery model he calls the “Closed Loop Value Recovery System™.”  
Since 2001, PlanITROI has been the recognized leader in the reverse logistics asset value recovery industry by Gartner, Reverse Logistics Association and IAITAM.  PlanITROI helps OEM’s and retailers to uncover and recover the highest possible value from their supply chain by refurbishing and selling directly to the next user through our major retailer partnerships.  
Paul has a BS degree in Business Management from Ithaca College where he was recognized as the “1990 Entrepreneur of the class" & 2010 Graduate of MIT’s Sloan School of Entrepreneurship’s Birthing of Giants Program.
Kevin Graf
Kevin Graf
GM, North America – Dell Outlet
Dell
Dennis Nicoski
Dennis Nicoski
Director, Field Strategy and Contracts
US Postal Service

As head of National Field Strategy and Contracts for the United States Postal Service, Mr. Nicoski oversees the development of customized mailing and shipping solutions for the country's largest mailers and shippers.  Prior to his current position, Mr. Nicoski served as Regional Sales Manager for the Midwest, Area Sales Manager in the Great Lakes, as well as Manager of Account Management and Acquisition responsible for Great Lakes Area National Accounts.  Previously he served as Marketing Manager for the Greater Michigan District in Grand Rapids and the Dakotas District in Sioux Fails, South Dakota.  His previous career experience includes a variety of management and staff positions in marketing, sales, customer service, retail, and operations support in Minneapolis, Duluth MN, Chicago IL, St. Louis MO, and Washington DC. He began his postal career in Minneapolis in 1984.  Mr. Nicoski holds a bachelors degree in English from the University of Michigan.

Jeff Elliot
Jeff Elliot
Managing Director, Technology Sales
FedEx Supply Chain
Nikos Papaioannou
Nikos Papaioannou
VP, Process & Business Development
CoreCentric
Nikos joined CoreCentric Solutions in 2008 and has served the company in various management capacities including process development, operations, business development and strategy. He has been actively involved in developing innovative reverse logistics and asset recovery programs which have helped the company’s customers exceed their cost containment and sustainability goals. Throughout his tenure at CoreCentric Solutions, Nikos has delivered market-oriented, profitable solutions to product lifecycle and environmental problems.  
Prior to joining CoreCentric, Nikos held supply chain and reverse logistics positions for the Hellenic Air Force and the 2004 Olympic Games in Athens, Greece. He holds a B.Sc. in Mechanical Engineering and an M.Sc. in Industrial Engineering from the Aristotle University of Thessaloniki, an M.Sc. in Management Science from Lehigh University and an MBA from the Kellogg School of Management at Northwestern University.
Alexandra Amrami
Alexandra Amrami
VP, Business Development – North America
PCS Wireless
Alexandra heads commercial strategy and purchasing of new, pre-owned and EOL product categories, working directly with PCS's Tier1 Carrier, Retail and OEM partners for the closed market division of PCS Wireless, which processes over 1 million devices annually.
Founded in 2001, PCS Wireless is one of the world's leading mobile equipment distributors to the global open market, with more than 2,500 direct active customers in more than 80 countries.
Prior to joining PCS Wireless, Alexandra worked as an architect, earning her Master of Architecture from Parsons School of Design. She is a native of Minnesota and holds an undergraduate degree from University of MN with time spent at Columbia University in New York City (where she currently resides).
Anthony Yadron
Anthony Yadron
Director, Business Development and Supply Chain Strategy
PCS Wireless

Anthony Yadron joined PCS Wireless in 2017 as Director in their Business Development and Supply Chain Strategy group.  Mr. Yadron has a wealth of experience in Retail Planning and Reverse Logistic Operations working for companies like Williams-Sonoma, Nordstrom, T-Mobile and HTC. Mr. Yadron was responsible for reshaping the asset management program, creating strategic alliances for product channels and maximizing the asset recovery at T-Mobile and under his guidance the program experienced a ten-fold increase in annual revenue.  While at HTC, Mr. Yadron was responsible for delivering “Best in Class” repair services and solutions to the top wireless carriers in North America, negotiating millions of dollars in annual savings and creating HTC’s consumer recycling program.  In his current role at PCS Wireless, Mr. Yadron is responsible for helping companies maximize the value of their assets, lower operational costs and create programs to retain customers that drive top line growth and customer loyalty.

Antony Francis
Antony Francis
CEO
PRC Industries
Antony Francis is CEO of PRC Industries, a leading remanufacturer of consumer product returns. PRC’s mission is to provide leading retailers, e-retailers and manufacturers with a comprehensive approach to managing customer returns including in-bound processing, screening, testing, remanufacturing, repackaging, remarketing and recycling combined with other logistics services; creating profits from re-commerce for its customers. 
Previously he was President of Lakehill Partners, a consulting business providing strategy advice, M&A representation, Turn Around and Restructuring services to the supply chain industry. He was President of ATC Logistics (Genco-FedEx) and successfully took the company through the merger with Genco. He is a recognized authority in supply chain, logistics services (forward and reverse) and back-office operations both in US and internationally, acquired at companies like Ernst & Young, FedEx, Perkin Elmer, and SciQuest. He is bilingual English/French. He is a Member of the Board of Directors of HOBI International and the Board of Directors and the Audit Committee of Dallas Opera; The Dallas Committee on Foreign Relations; and the Dallas Chapter of the Chevaliers du Tastevin.
Jim Rallo
Jim Rallo
President, Retail Supply Chain Group
Liquidity Services
Jim Rallo serves as the President of the Retail Supply Chain Group which helps hundreds of the world’s top retailers and consumer OEMs unlock strategic value in their reverse supply chain, while enhancing and protecting their brands. Under his leadership, the Retail Supply Chain Group team supports strategic supply chain initiatives which significantly drive recovery on surplus and overstock inventory through comprehensive and scalable multi-channel solutions, returns management, and product refurbishment. 
Jim previously served as Chief Financial Officer and Treasurer of Liquidity Services from 2005 to 2015. Liquidity Services has grown more than 10 times in top line sales and acquired a total of eight companies in the U.S., Canada, and the U.K, since Jim joined the Company. Prior to joining the Company, Jim served as Chief Financial Officer and Treasurer of Sleep Services of America, Inc. He also served as Vice President of Deutsche Bank Alex. Brown's Healthcare Investment Banking Group. Jim was recognized with top honors from the Tech Council of Maryland as CFO of the Year in 2013 and by the Northern Virginia Technology Council with the Public Company CFO of the Year Award for Outstanding Achievement in 2009. Jim holds an MBA from the Smith School of Business at the University of Maryland and a bachelor’s degree from Washington and Lee University. He is a CPA and serves as a founding member on the University of Virginia’s Darden School of Business Strategic CFO Roundtable.
Scott Sobera
Scott Sobera
SVP, Sales
Help Lightning

Always up for a good challenge and open to innovative solutions, Scott’s career has led him to work with a variety of companies in sales leadership roles, including Accelarad (now Nuance Communications), Optimal Readings (now Aris Radiology), Awarix (now McKesson), ComFrame (now NWN), The Trizetto Group, Nichols TXEN (now CSC Healthcare Solutions Group), and others. Scott has a nuanced ability to understand, communicate and deliver software technology solutions to individuals and business that can benefit from them the most. His impressive resume of 20+ years of value-creating relationships has led him to Help Lightning, a Birmingham-based technology company where he currently serves as a Senior VP of Sales. Help Lightning is a virtual presence technology company that leverages a mobile merged reality video app for the service industry. Scott holds a bachelor's degree from Auburn University.