Dennis Dienno is Vice President of Global Service Parts Planning for Dell Technologies and is based in Austin Texas. In this role Dennis is responsible for setting Global Service Parts Planning Strategy and Execution across APJ, EMEA and the Americas regions.
Dennis has over 45 years in the services industry with extensive experience in all aspects of Supply Chain, Field Service, Technical Support and Procurement having managed all functions in both the Americas and APJ regions. Dennis’s also has extensive international experience having done international assignments in China, Ireland, Latin America and Malaysia.
Prior to coming to Dell in 1998, Dennis has held senior leadership roles at TRW Customer Service Division, Computerland, and Vanstar Corporation.
Jordan Sielaff is the Director of Category Management at eBay and is an avid supporter of closing the loop for brand manufacturers and retailers. Jordan’s team partners with top Sellers and Brands to utilize eBay marketplace to maximize value on products at all points within the product lifecycle. EBay has a Customer for every condition product that is generated throughout the product lifecycle, and Consumer Returns are key source of products that fuel eBay’s deal hunter customer base demand. Did you know? In the U.S., a smartphone is purchased on eBay every 5 seconds. The number of live listings on eBay marketplace is ~1.1Bn.
Kent Perry is a customer management consultant that works with top ecommerce players to solve critical pain points in the omnichannel retail experience.
After spending nearly two decades working in strategy and product management for global brands and startups, Kent knows what truly drives customer loyalty and omnichannel conversion – and it’s not offering free returns. It’s how well you understand the customer journey and how much you reduce friction in an omnichannel world.
Kent has consulted for top retail and ecommerce brands including Macy’s, Bloomingdale’s, and Amazon. In addition to his extensive strategy and product management consulting, Kent has launched several new product categories for leading consumer electronics firms.
Kent holds a BS in engineering from North Carolina State University and an MBA in marketing from the University of Tennessee.
Tim Quinn has been with BJ’s for 15 years and is currently a manager in the Logistics/Supply Chain Division. Tim is responsible for reverse logistics functions including return to vendor programs and inventory liquidation for certain product categories. In addition, Tim’s team manages all carrier freight claims as well as Financial control functions for all company distribution centers. His team is also responsible for financial and contract analysis for all non-Transportation third party logistics providers.
Karla has been with Target 24 years, holding various positions within Real Estate, Resource Recovery and Property Management. In her current role, she is responsible for leading the Unsaleables Reduction and Disposition Strategies team. This team focuses on improving profitability and supporting sustainability by reducing the volume of damaged, defective and expired product marked out of stock and optimizing disposition of unsaleables at end of life. Karla is a graduate of Gustavus Adolphus College with a Bachelor of Arts degree in Political Science.
Tom has been with Bose for 22 years and has been in roles within Manufacturing Operations, Development Engineering, Program Management, Repair, and Remanufacturing. Currently Tom is in a senior leadership role that takes full advantage of his leadership, technical, and operations capabilities.
Tom leads the Manufacturing and Global Supply Chain Program Management team and manufacturing operations in Framingham Massachusetts and in Danville Illinois. Tom is also the Manager of Global Reverse Logistics (Remanufacturing, Repair, and Third Party Repair) strategy development and deployment, the Global Reman & Repair Center of Excellence (GRRCE) team, and Technical Services Team.
Prior to joining Bose, Tom held Manufacturing Engineering roles with Raytheon Equipment Division Manufacturing (six years) and North American Philips Lighting (one year).
Marco Mai is the Sr. Director of Reverse Logistics at Vivint Smart Home, the largest smart home services provider in North America. Before Vivint, Marco worked for Endless Mobile and Huawei. For more than a decade, Marco had built and managed Customer Service and Reverse Logistics in more than ten countries including United States, Malaysia, Philippines, Mexico, Australia, etc.
Angela Sposito entrepreneur and philanthropist is CEO of King Club Express an international commerce platform and freight forwarder company. She is Psychologist, specialist in Applied Behavioral Analysis, PsyOps, Business Coaching, Global Management and Marketing, before her recently start-up, she works for known international companies as a consultant in organizational engineering, international cooperation, public relations and business development, such as Fujitsu Global, Command Consulting Group (a company chaired by the former director of the American Secret Service), Cascade Investment (the investment firm of Bill Gates), Brahma Beer Company (Brazil - Venezuela). On the other hand, focusing in helping to improve live quality and human rights she is a researcher and co-autor of publications and books in the area of organized crime prevention and social behavioral change, for example Psicologia Juridica Iberoamericana (Iberoamerican Forensic Psychology by Manual Moderno), she have been Senior Adviser for the Civil Society Support Program of USAID (United States Agency for the International Development), as well project manager at UNICEF being in charge of the daily fundraising and supply channels to provide emergency food and water at the U.N. refugee camps in Syria’s borders, among others projects for World Bank and UNESCO worldwide.
Ms. Augustine has held the role of Senior Manager of Reverse Logistics for U.S. Cellular® since September of 2013. In this role, she leads the team that is responsible for the strategy and execution of the reverse supply chain including repair of handsets and tablets and re-commerce of handsets and accessories. Ms. Augustine has held various roles within Supply Chain and has been with U.S. Cellular for 8 years. Prior to her work at U.S. Cellular®, Ms. Augustine spent 10 years in the consulting industry working for KPMG, BearingPoint and The Revere Group. Her focus has been on process improvement, project management, software implementations and business analysis. Ms. Augustine has worked in supply chain for both the public and private sectors.
Ms. Augustine holds a Bachelors of Applied Science from Miami University in Engineering Management with a Specialty in Manufacturing Engineering. She also holds an M.B.A. from Loyola University Chicago in Operations Management and International Business. Ms. Augustine received her CSCP certification in December of 2014 from APICS.
Tony has over 30 years of sales, marketing, and reverse logistics experience in the consumer electronics industry with manufacturers such as Philips and Sony. In 1998, Tony pioneered a Returns Management Department at Philips and focused on activities to drive down returns and associated costs. Tony worked with both external customers and internal business groups to devise and implement various returns and customer satisfaction initiatives that are still recognized as best-in-class industry practices.
Michael R. Galbreth is a Professor of Management Science and a Moore Research Fellow at the Moore School of Business, University of South Carolina. He received his Ph.D in Operations Management from Vanderbilt University in 2006. Prior to his graduate studies, Dr. Galbreth worked for several years at Accenture and was a manager at KPMG Consulting. He has taught in the undergraduate, MBA, and Ph.D. programs at the Moore School on topics including operations management, information systems, quantitative methods, and sustainable operations. He has also taught MBA courses at Vanderbilt University, Vienna University of Economics and Business (Austria), Tecnológico de Monterrey (Mexico), and Chonnam National University (South Korea). At the Moore School, Dr. Galbreth is a seven-time winner of the MBA outstanding professor award as well as the recipient of the Alfred G. Smith Award for Teaching Excellence.
Dr. Galbreth’s research activities are currently focused on retail operations, consumer returns, sustainable operations, and the interface between marketing and operations. He is Fulbright Scholar and served as the Fulbright Enders Visiting Research Chair at McGill University in Montreal in 2010. Dr. Galbreth has published over 20 peer-reviewed research articles in leading academic journals including Management Science, Marketing Science, MIS Quarterly, Production and Operations Management, and others. He serves as an Associate Editor for Decision Sciences and Journal of Operations Management. Dr. Galbreth has consulted with a variety of companies, with a focus on building analytical decision models and developing analytics training materials and programs.
Patrick Wiedemann , an industrial engineering graduate, joined RLG as CFO in June 2010. He was appointed CEO in January 2012 and is today responsible for the RLG Group, its global subsidiaries, in addition, CEO of Reverse Logistics GmbH and CCR Logistics Systems AG. His vision has been for a truly sustainable economy that works without waste, saves resources and is restorative by its circular economy. Through Patrick’s leadership the Group is recognized as a global leader who provide innovative, comprehensive returns management solutions enabling manufacturers and distributors to actively drive product and commodity returns thus facilitating multiple cycles of use. Today RLG work in partnership with Government Agencies, OEM’s and G500 organizations in the delivery of returns management solutions ensuring Circular economy, smarter business rules, better customer experiences and driving additional sales revenues.
Today RLG’s global footprint includes 22 offices, 34 subsidiaries with over 500 employee’s operating in 80 countries – a footprint which is growing year on year .