Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Chuck Zegrati, Director of Quality at True Value
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Chuck Zegrati

Director of Quality
True Value

Check out the incredible speaker line-up to see who will be joining Chuck.

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Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce

1:30 PM Case Study: Preventive Focus on Reducing Consumer Returns – A Retailer’s Perspective

Returns are an inevitable reality for retailers and manufacturers alike; however there are a number of better-safe-than-sorry steps that one can take in order to secure consumer’s satisfaction with the product and drive returns rates down. The industry is buzzing about various programs and strategies aimed at returns prevention, and the benefits of those initiatives are clear as day: it is THE stepping stone to revenue generation, cost savings and customer loyalty. 

Join this session to hear about True Value’s commitment to ensuring product quality and consumer satisfaction through consistent customer-manufacturer-retailer engagement and collaboration, as well as the wholesaler’s holistic approach to maintaining a less than 1% return rate.