Chuck Zegrati

Director of Quality
True Value

Chuck has over 30 years of Engineering, Manufacturing, and Quality Assurance experience in manufacturing as well as retail environments and has a proven track record in managing and building successful engineering and product development organizations for manufacturers of a wide range of products.

In 2011, Chuck joined True Value Company as the Director of Quality, where he spearheads product quality initiatives resulting in reduced customer returns and increased customer satisfaction. He previously held senior-level positions at Harbor Freight Tools, Mechanics Tools Product Group of The Stanley Works, and Ingersoll-Rand Air Tools.

Chuck is a Certified Six Sigma Greenbelt and holds an MBA degree from Southern Methodist University - Cox School of Business Dallas Texas, MS ME from Oklahoma State University, Stillwater Oklahoma, and BS CE from University of Arkansas, Fayetteville Arkansas.

Check out the incredible speaker line-up to see who will be joining Chuck.

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Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce

1:30 PM Case Study: Preventive Focus on Reducing Consumer Returns – A Retailer’s Perspective

Returns are an inevitable reality for retailers and manufacturers alike; however there are a number of better-safe-than-sorry steps that one can take in order to secure consumer’s satisfaction with the product and drive returns rates down. The industry is buzzing about various programs and strategies aimed at returns prevention, and the benefits of those initiatives are clear as day: it is THE stepping stone to revenue generation, cost savings and customer loyalty.

Join this session to hear about True Value’s commitment to ensuring product quality and consumer satisfaction through consistent customer-manufacturer-retailer engagement and collaboration, as well as the wholesaler’s holistic approach to maintaining a less than 1% return rate.

Consumer Returns Management 2019

Chuck Zegrati

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce

1:30 PM Case Study: Preventive Focus on Reducing Consumer Returns – A Retailer’s Perspective

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