Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Greg Skrovan, Senior Manager, Global Reverse Logistics Organization at Intel Corporation
Intel Corporation Logo

Greg Skrovan


Senior Manager, Global Reverse Logistics Organization
Intel Corporation

Check out the incredible speaker line-up to see who will be joining Greg.

Download The Latest Agenda

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce


3:50 PM Interactive Roundtable Discussions

Networking opportunity: Join 10-15 like-minded reverse logistics professionals for a moderated discussion on two topics of your choice (two rounds of 30-minute discussions in total)

1.Convert Returns into Opportunities  
  • David Sobie, Co-Founder & CEO, Happy Returns 

2.Returns and Warranties: Tactics for Winning in Reverse Logistics
  • Greg Skrovan, Senior Manager, Global Reverse Logistics Organization, Intel Corporation

3.Reducing Returns through Quality Control and Automation
  • Robert Casanova, International Trade Analyst, United States International Trade Commission

4.Overcoming The Complexity of BORIS and Extended Aisle
5.Global Returns and International Reverse Logistics
6.Selecting Technology For Reverse Logistics Optimization
7.Subscription Economy – Building Customer Returns into Your Business Model
8.Working With 3PLs To Mitigate Supply Chain Disruptions
9.No-Trouble-Found Returns
10.The Future of Parts Management and Repair Traceability
11.Order Fulfillment Automation
12.Managing Liquidation In A Franchise Model

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation


8:40 AM Panel: Control Over Secondary Market Distribution – Avoiding the Risks of Improper Merchandise Disposal

Whether your organization is large or small, achieving the goal of improved end-to-end returns processes and value recapturing is likely to be among your top priorities. But can you ensure that your returned inventory doesn’t end up on grey and black markets and damage your brand and relationship with the consumer? Our expert panelists will discuss best practices in:

-Turning returns into a revenue opportunity while minimizing brand damage risks associated with B-stock merchandise
-Identifying optimal, cost-effective and reliable channels for the returned inventory disposition 
-Processing returns quickly, intuitively and with minimal losses
-Effectively tracking returned merchandise as it moves throughout the reverse logistics lifecycle