Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Jeremy Witte, Former Vice President, Returns, Damages & Recommerce at Best Buy
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Jeremy Witte


Former Vice President, Returns, Damages & Recommerce
Best Buy

Check out the incredible speaker line-up to see who will be joining Jeremy.

Download The Latest Agenda

Day 3: Growth Strategies, Opportunities & Tech Innovation In Reverse Logistics


11:30 AM Keynote: Recovering the Cost of Warranty on Returned Products

Annual warranty costs present yet another challenge to brands striving to drive costs down while maintaining product and service quality. On the other hand, consumer returns and unclaimed warranty costs add to the complexity of forecasting and budgeting, with companies struggling with reconciling these numbers. Join this session for a comprehensive overview of best practices in service, parts and warranty management:

-Consolidating warranty systems and processes to maximize efficiency and cost savings
-Minimizing the number of returns through ongoing analysis of claim data and corrective action
-Leveraging customer, dealer and distributor data to improve warranty, quality and reliability analysis
-Recovering costs of warranty on returned merchandize