Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Verizon Logo

John Green


Director, Supply Chain Reverse Logistics
Verizon

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Day 3: Growth Strategies, Opportunities & Tech Innovation In Reverse Logistics


9:55 AM Panel: Unexpected Benefits of Product Returns

As of today, there is a wide gap between retail businesses who consider reverse logistics to be a cost center and those who believe that consumer returns present untapped business opportunities.  Whichever side you are on, this panel discussion will help you get a fresh perspective on how:

-Return policy can be adapted to help you minimize returns and negative affects on the bottom line
-A flexible return policy can add to the profitability of your business
-Incentive programs can promote in-store purchases following the return of the product
-Positive returns experience can help you win the customer over and over again in the face of tight competition