Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Joyce Cruts, Vice President of Supply Chain & Operations at Acer
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Joyce Cruts

Vice President of Supply Chain & Operations

Check out the incredible speaker line-up to see who will be joining Joyce.

Download The Latest Agenda

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation

8:20 AM Slido Q&A: Brand Protection in Secondary Markets

All brands aim to regulate the quantity and quality of their products, however having a full visibility and control over secondary market distribution is not an easy task at hand. Any misstep by a reverse logistics team or a reseller may easily translate into a decrease in a brand’s ranking as a top recognized company and eat into the primary market profits.

Join this interactive Slido session with real-time Q&A to shape the discussion, from start to finish, by choosing scenarios you’d like Joyce to focus on! Key takeaways include:

-Improved channel management and product disposal
-Contractual agreements that protect your brand
-Preventing your products from entering uncontrolled marketplace
-Consumer education programs