Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Julie Ryan, Senior Manager, NA Returns & Remarketing at HP, Inc.
HP, Inc. Logo

Julie Ryan


Senior Manager, NA Returns & Remarketing
HP, Inc.

Check out the incredible speaker line-up to see who will be joining Julie.

Download The Latest Agenda

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce


2:10 PM Panel: Best Practices in Returned Products Testing and Secondary Market Placement

This session explores the latest approaches to cost-effective used electronics testing and grading, as well as secondary market sales channels that can help you recover losses on returned inventory. Main takeaways include:

-Ensuring adequate product testing and grading procedures that go beyond the cosmetic condition and basic functionality of used electronics
-Identifying optimal secondary market placement channels for returned inventory
-Choosing the right retargeting partner for ROI maximization

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation


8:40 AM Panel: Control Over Secondary Market Distribution – Avoiding the Risks of Improper Merchandise Disposal

Whether your organization is large or small, achieving the goal of improved end-to-end returns processes and value recapturing is likely to be among your top priorities. But can you ensure that your returned inventory doesn’t end up on grey and black markets and damage your brand and relationship with the consumer? Our expert panelists will discuss best practices in:

-Turning returns into a revenue opportunity while minimizing brand damage risks associated with B-stock merchandise
-Identifying optimal, cost-effective and reliable channels for the returned inventory disposition 
-Processing returns quickly, intuitively and with minimal losses
-Effectively tracking returned merchandise as it moves throughout the reverse logistics lifecycle