Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Larry Maye, Director of Global Reverse Logistics at Fitbit
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Larry Maye

Director of Global Reverse Logistics

Check out the incredible speaker line-up to see who will be joining Larry.

Download The Latest Agenda

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation

1:30 PM Case Study Interactive: Best Practices In Asset Recovery And Product Refurbishment

Larry will discuss Fitbit’s recent success in maximizing refurbished product utilization, the reasons behind this approach and the impact it has had on warranty support strategies, as well as new reverse logistics and secondary market opportunities his team will be focusing on this year. Key takeaways include:

-Best practices in processing returned inventory and identifying optimal proportion of products for refurbishment
-Relieving a capacity constraint for new product manufacturing  through product refurbishment and secondary market utilization
-Offsetting negative impact of refurbished inventory on new products sales
-Avoiding profit drains throughout the asset recovery lifecycle

1:50 PM Case Study Interactive Working Groups: Best Practices In Asset Recovery And Product Refurbishment

Networking opportunity: Debate the pros and cons of product refurbishment in response to a question/challenge posed by the case study presenter.