Michael Fellers

For the last 15 years Michael has been a constant advocate for Consumer Returns and their overall impact on a retailer’s relationship with the shopper. Recognizing long ago the importance of Returns on the Post-Purchase experience, but also understanding the impact a well-defined Returns policy has on conversion, has been foundational to how Michael and PB design Consumer Returns programs. In his current role as Vice President of Sales for Pitney Bowes Global eCommerce, Michael continues this work by helping brands of all size fulfill the Post-Purchase Promise.