Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Mike Burris, General Manager, North America at Dell Outlet
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Mike Burris


General Manager, North America
Dell Outlet

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce


2:10 PM Panel: Best Practices in Returned Products Testing and Secondary Market Placement

This session explores the latest approaches to cost-effective used electronics testing and grading, as well as secondary market sales channels that can help you recover losses on returned inventory. Main takeaways include:

-Ensuring adequate product testing and grading procedures that go beyond the cosmetic condition and basic functionality of used electronics
-Identifying optimal secondary market placement channels for returned inventory
-Choosing the right retargeting partner for ROI maximization