October 21 - 23, 2019
Hyatt Regency Austin, TX
Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce
According to the National Retail Federation 2018 Organized Retail Crime Survey, the amount of merchandise returned as a percent of total sales accounts for more than $369 billion in lost sales (median 10%) and, unsurprisingly, every retailer and manufacturer strives to recover their losses, as complicated as this task may be. But what precisely are “reasonable” expectations for returns in the current environment? Are your reverse logistics processes and methodologies adaptive enough?
This keynote illustrates:
- Offering returns as an option to sweeten deals and improve customer relationships
- Using returned products to open up opportunities in other markets and/or with non-customers
- Leveraging Sustainability as a sales tool to drive greater customer goodwill
- Exploring subscription-based models around service, and driving value optimization
Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation
3:20 PM Speaker Faculty Meet & Greet
Networking opportunity: Would you like to meet up with our speaker faculty members?
This year, you have a chance to connect with our presenters in a casual, intimate setting perfect for sharing feedback on their presentations, bouncing back ideas on reverse logistics challenges and opportunities, and exchanging business cards!
No advance sign up is required – just stop by and say hi!