Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Rich Bulger, Director of Reverse Logistics at Cisco
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Rich Bulger

Director of Reverse Logistics

Check out the incredible speaker line-up to see who will be joining Rich.

Download The Latest Agenda

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce

8:40 AM Keynote: Product Returns – Moving from Necessary Evil to Desired Outcome

According to the National Retail Federation 2018 Organized Retail Crime Survey, the amount of merchandise returned as a percent of total sales accounts for more than $369 billion in lost sales (median 10%) and, unsurprisingly, every retailer and manufacturer strives to recover their losses, as complicated as this task may be. But what precisely are “reasonable” expectations for returns in the current environment? Are your reverse logistics processes and methodologies adaptive enough?

This keynote illustrates:

  • Offering returns as an option to sweeten deals and improve customer relationships
  • Using returned products to open up opportunities in other markets and/or with non-customers  
  • Leveraging Sustainability as a sales tool to drive greater customer goodwill
  • Exploring subscription-based models around service, and driving value optimization

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation

3:20 PM Speaker Faculty Meet & Greet

Networking opportunity: Would you like to meet up with our speaker faculty members? 

This year, you have a chance to connect with our presenters in a casual, intimate setting perfect for sharing feedback on their presentations, bouncing back ideas on reverse logistics challenges and opportunities, and exchanging business cards!

No advance sign up is required – just stop by and say hi!