Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Roman Sobieri, Head of Shipping Orders at Etsy
Etsy Logo

Roman Sobieri


Head of Shipping Orders
Etsy

Check out the incredible speaker line-up to see who will be joining Roman.

Download The Latest Agenda

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce


11:40 AM Panel: Delivering An Out-Of-Box Experience That Goes Beyond The Product

Customer is King – this age-old mantra is at the heart of most business strategies and decisions. Forward-looking retailers and manufacturers heavily invest in the creation of improved out-of-box experiences for their consumers, as they understand that the combination of provided information, product tutorials and comprehensive instructions is the driving force behind educated purchasing decisions, customer satisfaction, and returns prevention. This panel discussion delves into:

•The power of try-before-you-buy programs and post-sale customer education
•Leveraging social media and content/email marketing to educate your consumer
•Linking your customer unboxing experience to the overall brand experience
•Importance of improving the ease of interaction between your company and the customer

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation


3:20 PM Speaker Faculty Meet & Greet

Networking opportunity: Would you like to meet up with our speaker faculty members? 

This year, you have a chance to connect with our presenters in a casual, intimate setting perfect for sharing feedback on their presentations, bouncing back ideas on reverse logistics challenges and opportunities, and exchanging business cards!

No advance sign up is required – just stop by and say hi!