Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Scott Sanford, Director of Loss Prevention at goPuff
goPuff Logo

Scott Sanford


Director of Loss Prevention
goPuff

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation


9:20 AM Investigative Case Study: Understanding Gift And Credit Card Fraud and Investigative Process

Gift and credit card fraud is one of retailers’ top payment challenges and concerns.  If you are looking to understand how to NOT become an easy target for criminals, make sure to join Scott Sanford for his investigative case study! Throughout his  25+ years’ career  in loss prevention, Scott has led fraud prevention initiatives for major retailers including Ulta Beauty, Dollar Express, Best Buy, Barnes & Noble, Dunham’s Sporting Goods, and Lowe's among others. He is joining us at Consumer Returns to discuss GoPuff, an innovative digital convenience delivery service,  and the company’s best practices in payment fraud prevention. Session takeaways include:

  • How has the implementation of EMV chip cards and readers change payment fraud detection?
  • What are the best practices in identifying fraudulent payment schemes?
  • What is the best course of action if you suspect gift and credit card fraud?
  • How to avoid processing fraudulent transactions and liabilities?

3:20 PM Speaker Faculty Meet & Greet

Networking opportunity: Would you like to meet up with our speaker faculty members? 

This year, you have a chance to connect with our presenters in a casual, intimate setting perfect for sharing feedback on their presentations, bouncing back ideas on reverse logistics challenges and opportunities, and exchanging business cards!

No advance sign up is required – just stop by and say hi!