Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Sharon Su, Director of Product Management, Reverse Logistics and Backroom Operations at Sam’s Club
Sam’s Club Logo

Sharon Su


Director of Product Management, Reverse Logistics and Backroom Operations
Sam’s Club

Check out the incredible speaker line-up to see who will be joining Sharon.

Download The Latest Agenda

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce


9:05 AM Panel Interactive: Reducing the Costs of Returns

With cost reduction being the top task on everyone’s to-do list, is it fair to say that you have fallen victim to manually-driven and ineffective return management processes? Are challenges such as the lack of visibility, poor forecasting and inaccurate accruals-claims recouping causing you a daily headache?  If so, join our expert panellists to hear about the key steps to:

-Avoiding hidden costs of reverse logistics 
-Achieving better performance and ROI on returned inventory through industry partnerships
-Minimizing labor and return shipping costs through automation and comprehensive solutions

9:45 AM Panel Interactive Working Groups: Reducing the Costs of Returns

Networking opportunity: Benchmark returns cost reduction best practices and pressing challenges in response to a question/challenge posed by the panel moderator.