Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Tom Gratiano, Sr. Manager, Global Reverse Logistics at Bose
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Tom Gratiano

Sr. Manager, Global Reverse Logistics

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda

Day 2: New Dimensions in Customer Loyalty, Brand Protection and Risk Mitigation

2:10 PM Case Study: Avoiding Irresponsible Waste And Recycling Risks

Retail businesses are heavily investing in sustainability programs, as they clearly realize that improper product disposal presents serious challenges, including financial ramifications to liabilities. It’s been also reported that 67% of consumers won’t purchase a product if they know that the retailer or manufacturer engaged in an activity that contradicts their beliefs. 

Join Tom Gratiano to hear about Bose’s strategy that establishes and promotes a positive brand image and success of the company’s sustainability efforts. Main takeaways include:

-Improving your brand image through sustainable reverse supply chain practices
-Minimizing ecological footprint through efficient waste and recycling practices
-Best practices in HAZMAT products disposal