Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Tom Maher, Senior Vice President, Global Service Parts at Dell Technologies
Dell Technologies Logo

Tom Maher


Senior Vice President, Global Service Parts
Dell Technologies

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda

Day 3: Growth Strategies, Opportunities & Tech Innovation In Reverse Logistics


9:15 AM Keynote: Machine Learning in Reverse Logistics

Artificial intelligence, Internet of Things, machine learning, digitization… These terms are widely used and discussed  across various industries, but is it about time the reverse logistics community joined the debate?  

Technology and comprehensive data analytics capabilities can revolutionize the reverse logistics business, opening endless doors to new revenue opportunities. Join Tom Maher for an overview of how returns and repair data can be leveraged  for new product development and improvement, and what you have to do today in order to upgrade your data collection processes and maximize recovery on returns.