Consumer Returns Management 2019

October 21 - 23, 2019

Hyatt Regency Austin, TX

Tom Orlando, Logistics Manager at US Cellular
US Cellular Logo

Tom Orlando


Logistics Manager
US Cellular

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda

Day 1: Returns Prevention & Cost Reduction in the Age of E-Commerce


1:30 PM Case Study: Driving Costs Out Of Returns While Creating Value For Your Supply Chain

Over his 15+ year career in retail industry, Tom Orlando has had success as a buyer, planner, reverse logistics manager and operations leader. In his case study, he will share lessons learned and key tactics in:

  • Mitigating return exceptions
  • Reducing average cost of repair
  • Adhering to CTIA grading standards and prioritizing  better grades
  • Improving return rules from customers
  • Making your industry partnerships work