Netomi (Past Sponsor)
Using Netomi’s powerful AI
platform, retailers turn returns into an opportunity to drive revenue and
provide a positive customer experience that spurs long-term loyalty. The
platform scales across email, social, chat and voice channels to provide
anytime, anywhere support.
Netomi automatically responds to
customer questions that arise during the returns process, including the status
of shipments or refunds, within seconds. Leveraging product, contextual and
lifecycle triggers, Netomi’s Virtual Agent provides proactive support. This
includes post-sale customer education and presale intervention to deter returns
from ever taking place.
Netomi integrates with back-end
systems, such as RMA and CRM platforms, to resolve tickets on an individual
level, not simply generically respond. The platform leverages a combination of
natural language for a highly accurate AI, and uses deep learning to
continuously improve over time.